Issue with Microsoft Intune Support via Microsoft Partner

AZ Qureshi 0 Reputation points
2024-05-02T16:04:33.7966667+00:00

I am writing to seek clarification regarding an ongoing issue I am experiencing with Microsoft Intune. Currently, an external vendor is listed as the partner for my service, but I have encountered a problem with their support. Specifically, when I submitted a support ticket regarding an issue with Intune, it was closed by the vendor without any acknowledgement or resolution.

I am unsure why I am unable to contact Microsoft directly for support on this matter. Could you please explain how the vendor has been appointed as the technical point of contact for my services, and why my tickets are not being addressed effectively?

Thank you for your attention to this matter. I look forward to your prompt response.

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. Crystal-MSFT 44,421 Reputation points Microsoft Vendor
    2024-05-03T01:53:14.2466667+00:00

    @AZ Qureshi, Thanks for posting in Q&A. I am sorry to hear that your case is closed without any acknowledgement or resolution. You can call the following number to see if they can help to reopen the case to troubleshoot your issue.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2


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  2. Pavel yannara Mirochnitchenko 12,221 Reputation points MVP
    2024-05-03T10:55:37.2433333+00:00

    How did you open that case? Have you tried to use Intune support function via console which would open free support ticket as well?