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Refund Request Issue

Zachary Hankla 20 Reputation points
2024-05-04T21:02:03.28+00:00

I just subscribed to the $100.00 monthly plan in Azure and instead of using part of the $200 credit, it used my debit card.

I submit a support ticket for a refund and I just get the message "Can't request a refund."

Can anyone help me?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Marcin Policht 18,270 Reputation points MVP
    2024-05-04T21:17:47.9433333+00:00

    Submit a billing request - follow https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

    If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

    hth

    Marcin

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  1. AnuragSingh-MSFT 21,251 Reputation points
    2024-05-23T06:02:48.7933333+00:00

    Zachary Hankla, apologies for the inconvenience.

    Were you able to connect with Azure Support for this issue? The steps mentioned in the following answer should help create a support request related to billing - https://learn.microsoft.com/en-us/answers/questions/1186243/how-can-i-contact-customer-service-i-want-to-get-a

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