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B2C Sign Up Issue in Azure API Management Developer Portal

hampton123 1,160 Reputation points
2024-05-07T19:23:12.0833333+00:00

Hello, I'm encountering an issue with my API Management developer portal. Currently, the portal only permits sign-ins and sign-ups via B2C. Previously, I successfully tested the sign-up and sign-in system. However, after updating the gateways for both the endpoint and the developer portal to go with my company's custom domains, I encountered a problem.

Upon attempting to sign up, I'm presented with the message "You must agree to the terms of use" on the "Complete sign up" page. The sign-in system works properly, it's only an issue with the sign up page. There's no prompt or anything for any terms of use, so I'm confused on where the issue is.

Any assistance in solving the issue would be appreciated!

Azure API Management
Azure API Management
An Azure service that provides a hybrid, multi-cloud management platform for APIs.
1,960 questions
Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
2,775 questions
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Accepted answer
  1. Givary-MSFT 30,931 Reputation points Microsoft Employee
    2024-05-30T04:13:56.7933333+00:00

    @hampton123 I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

    Issue: I'm encountering an issue with my API Management developer portal. Currently, the portal only permits sign-ins and sign-ups via B2C. Previously, I successfully tested the sign-up and sign-in system. However, after updating the gateways for both the endpoint and the developer portal to go with my company's custom domains, I encountered a problem.

    Upon attempting to sign up, I'm presented with the message "You must agree to the terms of use" on the "Complete sign up" page. The sign-in system works properly, it's only an issue with the sign up page. There's no prompt or anything for any terms of use, so I'm confused on where the issue is.

    Solution: Resolved by @hampton123

    Navigating to my API Management service's "Identities" blade and pressing "Settings", there was no text for the Terms of use on user signup. Once I added some placeholder text, the terms of use showed up in the actual developer portal. I was able to accept the terms of use and log in with my account.

    If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.

    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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  1. hampton123 1,160 Reputation points
    2024-05-08T15:36:44.4933333+00:00

    Just figured out the issue! Navigating to my API Management service's "Identities" blade and pressing "Settings", there was no text for the Terms of use on user signup. Once I added some placeholder text, the terms of use showed up in the actual developer portal. I was able to accept the terms of use and log in with my account.

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