Global Secure Access - "Application operation failed" on any Application change?

Luis Garcia 60

Is anyone else having issues with any configuration change with Global Secure Access. I keep getting

"Network Access Settings" - "Application Operation Failed when I try adding or editing any option under 'Application Segment sections'. Just started happening today.

Marilee Turscak-MSFT 36,061 Reputation points Microsoft Employee

2024-05-08T22:05:25.6566667+00:00

@Luis Garcia Are you able to configure the change with a different Global Admin account, or does the error occur with every account? Also, do you see the same error testing in a different browser? I'm reaching out internally as well to see if there could be any changes that might be causing this.
Marilee Turscak-MSFT 36,061 Reputation points Microsoft Employee

2024-05-09T00:54:53.4433333+00:00

Hi @Luis Garcia ,

So far I have not found any known issues related to changes within GSA causing any "Application operation failed" errors, but have reached out to some more colleagues to check.
EW 0 Reputation points

2024-05-09T01:24:33.5966667+00:00

I am also having this issue.
EW 0 Reputation points

2024-05-09T01:26:22.69+00:00

I am having the same issue
Menahem Suissa 0 Reputation points

2024-05-09T11:22:27.8333333+00:00

I am having the same issue
Marilee Turscak-MSFT 36,061 Reputation points Microsoft Employee

2024-05-09T18:53:38.4466667+00:00

Hi @Luis Garcia ,

I'm seeing multiple people reporting this issue and am able to reproduce it in my tenant as well. Please send me an email at AzCommunity@microsoft.com ("Attn: Marilee Turscak") and include your subscription ID and a link to this thread, and I will open a one-time free support case for this and file the bug. Please share a fiddler trace as well.
PL 0 Reputation points

2024-05-16T23:13:22.2666667+00:00

Although it was announced on May 9, 2024 that the issue is resolved I have the same problem on May 16, 2024. Please investigate.
Tri Ta Minh 0 Reputation points

2024-05-21T06:56:03.2133333+00:00

Hi today is May 21 and I'm having the same issue while creating network segment in Quick Access. can you help me check this issue? @Marilee Turscak-MSFT
Raegan Gibb 0 Reputation points

2024-05-25T00:06:16.8+00:00

I'm having the same issue when trying to create a Quick Access configuration. When I create a application, it does seem to save ok.
Raegan Gibb 0 Reputation points

2024-05-25T00:42:43.65+00:00

I'm having the same issue with creating a Quick Access configuration on May 24. Creating applications seems to be working as expected.
Jeff Huston 0 Reputation points

2024-06-04T20:27:47.8233333+00:00

I'm experiencing similar symptoms today when attempting to create a new Enterprise application or add an application segment to an existing application.

When saving, the $batch call just returns a 500 "UnknownError" response.

Haven't tried Quick Access, but could the issue discovered before be related to this here?
Jeff Huston 0 Reputation points

2024-06-04T20:30:18.47+00:00

Just tried to create a Quick Access app and I also get the failure detailed by someone else (the Invalid Property 'IsDnsResolutionENabled' passed to PATCH error message).

Accepted answer

Marilee Turscak-MSFT 36,061 Reputation points Microsoft Employee

2024-05-09T20:16:19.81+00:00

Hi @Luis Garcia,Thanks for reporting the issue and confirming that it is resolved for you. Based on your report and reports from other customers, the team was able to collect data to resolve this issue. My colleague from GSA also confirmed that the issue has been fixed and tested.

Summary

Customers using the private access profile of Global Secure Access were experiencing issues saving when they tried to edit or modify their application segments.

Cause

There was a configuration change that impacted certain tenants.

Resolution

A fix was deployed and tested today.

If the information effectively summarized the resolution, please Accept the answer. This will help us and improve searchability for others in the community who may be researching similar issues.
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6 additional answers

Luis Garcia 60 Reputation points

2024-05-09T17:10:24.7466667+00:00

ok looks like it is working now. Thank you!
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Craig Boydell 5 Reputation points

2024-05-09T11:25:54.75+00:00

Looks like the GUI is sending invalid requests to the API endpoint.

Request when creating a new Quick Access:

Response from API (note the capital EN, even though the payload didn't have this):
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Craig Boydell 5 Reputation points

2024-05-09T11:31:42.2766667+00:00

similar for a per-app update, payload includes 'protocol', but the API doesn't like it:

Response:
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bastien werhann 0 Reputation points

2024-05-19T16:21:46.8866667+00:00

Hello,

I’m using a demo tenant and still having this issue, is the fix still rolling out ?
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Jan Zahumensky 0 Reputation points

2024-05-29T08:40:18.5766667+00:00

I am not in demo tenant and still having the issue. Was the change deployed to all the tenant please ?
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