Global Secure Access - "Application operation failed" on any Application change?

Luis Garcia 85

Is anyone else having issues with any configuration change with Global Secure Access. I keep getting

"Network Access Settings" - "Application Operation Failed when I try adding or editing any option under 'Application Segment sections'. Just started happening today.

Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2024-05-08T22:05:25.6566667+00:00

@Luis Garcia Are you able to configure the change with a different Global Admin account, or does the error occur with every account? Also, do you see the same error testing in a different browser? I'm reaching out internally as well to see if there could be any changes that might be causing this.
Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2024-05-09T00:54:53.4433333+00:00

Hi @Luis Garcia ,

So far I have not found any known issues related to changes within GSA causing any "Application operation failed" errors, but have reached out to some more colleagues to check.
EW 0 Reputation points

2024-05-09T01:24:33.5966667+00:00

I am also having this issue.
EW 0 Reputation points

2024-05-09T01:26:22.69+00:00

I am having the same issue
Menahem Suissa 0 Reputation points

2024-05-09T11:22:27.8333333+00:00

I am having the same issue
Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2024-05-09T18:53:38.4466667+00:00

Hi @Luis Garcia ,

I'm seeing multiple people reporting this issue and am able to reproduce it in my tenant as well. Please send me an email at AzCommunity@microsoft.com ("Attn: Marilee Turscak") and include your subscription ID and a link to this thread, and I will open a one-time free support case for this and file the bug. Please share a fiddler trace as well.
PL 0 Reputation points

2024-05-16T23:13:22.2666667+00:00

Although it was announced on May 9, 2024 that the issue is resolved I have the same problem on May 16, 2024. Please investigate.
Tri Ta Minh 0 Reputation points

2024-05-21T06:56:03.2133333+00:00

Hi today is May 21 and I'm having the same issue while creating network segment in Quick Access. can you help me check this issue? @Marilee Turscak-MSFT
Raegan Gibb 0 Reputation points

2024-05-25T00:06:16.8+00:00

I'm having the same issue when trying to create a Quick Access configuration. When I create a application, it does seem to save ok.
Raegan Gibb 0 Reputation points

2024-05-25T00:42:43.65+00:00

I'm having the same issue with creating a Quick Access configuration on May 24. Creating applications seems to be working as expected.
Jeff Huston 0 Reputation points

2024-06-04T20:27:47.8233333+00:00

I'm experiencing similar symptoms today when attempting to create a new Enterprise application or add an application segment to an existing application.

When saving, the $batch call just returns a 500 "UnknownError" response.

Haven't tried Quick Access, but could the issue discovered before be related to this here?
Jeff Huston 0 Reputation points

2024-06-04T20:30:18.47+00:00

Just tried to create a Quick Access app and I also get the failure detailed by someone else (the Invalid Property 'IsDnsResolutionENabled' passed to PATCH error message).

Accepted answer

Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator

2024-05-09T20:16:19.81+00:00

Hi @Luis Garcia,Thanks for reporting the issue and confirming that it is resolved for you. Based on your report and reports from other customers, the team was able to collect data to resolve this issue. My colleague from GSA also confirmed that the issue has been fixed and tested.

Summary

Customers using the private access profile of Global Secure Access were experiencing issues saving when they tried to edit or modify their application segments.

Cause

There was a configuration change that impacted certain tenants.

Resolution

A fix was deployed and tested today.

If the information effectively summarized the resolution, please Accept the answer. This will help us and improve searchability for others in the community who may be researching similar issues.
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6 additional answers

Neil Petersen 0 Reputation points

2024-06-05T09:22:16.4233333+00:00

Having the same issue here @Marilee Turscak-MSFT is there any way you could resolve this on a tenant I'm working on?
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Raegan Gibb 0 Reputation points

2024-06-05T16:47:37.64+00:00

I opened a support ticket on this and after uploaded Fiddler logs received the response below:

As discussed with the internal team, the issue is a global outage and the product team has indicated that resolution will take two weeks. Meanwhile, I will follow up with the PG team and keep you updated.

Jeff Huston 0 Reputation points

2024-06-05T17:00:30.8933333+00:00

Thanks for the update, Reagan Gibb.

I tried again to update and create the app and it actually worked for me today. So, maybe this is a sporadic issue that they are slowly rolling out the update to? Not certain, but glad that they are aware of it and are working to make this more stable.

Jeff Rodgers 0 Reputation points

2024-06-05T17:03:38.53+00:00

I am having the same issue when trying to configure an app under the Quick Access section. I had another admin try and he met the same results.

I'm trying to sell this as a Zero Trust\VPN replacement option, but it's a hard sell when things randomly don't work.

Raegan Gibb 0 Reputation points

2024-06-05T17:10:11.3+00:00

I seem to have things working as expected using enterprise apps to define the application segments. It's only Quick Access that isn't working for me. So I'm mostly able to continue testing by using an app I'm calling "Quick Access test" and lumping in all the generic segments to that. I have this same experience in two unrelated tenants.

I guess Microsoft can explain this away with the "Preview" tag....

Jeff Rodgers 0 Reputation points

2024-06-05T18:05:19.1333333+00:00

Tried under Enterprise Applications and received the same error. Preview or not, Microsoft solicited me with this service...hope they get it fixed soon as this actually holds some promise.
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PL 0 Reputation points

2024-06-05T21:39:34.5133333+00:00

Similar issues. Also working with MS Support. Also produced fiddler logging to assist.

The product is promising, but highly incomplete right now. We are all helping them quantify performance needs and work out essential bugs before the GA release. A few examples - no ability to add proxy exclusions on endpoints, no DNS/UDP for the private network (in the works though, some people already have access that were accepted in the preview) which prevents seamless SSO / Cloud Kerberos Trust scenarios from working, etc.

I also experienced a unique issue where huntress/rio agents would prevent the GSA client from passing traffic.
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Global Secure Access - "Application operation failed" on any Application change?

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