Intune Recovery Key Rotation failing on Mac Sonoma 14.4.1

Adam Loving 0 Reputation points
2024-05-10T17:58:55.5266667+00:00

Hi, I'm using Intune to manage my recovery key. When I attempt to rotate it via the admin page, I get the message "Rotate FileVault recovery key: Failed." I get this despite rebooting the computer, signing in to Company Portal, and verifying that the device is otherwise compliant.

This is causing issues in my organization when users forget their passwords. They have no option but to re-install their machines since we can't generate recovery keys for them.

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. Crystal-MSFT 44,151 Reputation points Microsoft Vendor
    2024-05-13T06:10:52.9+00:00

    @Adam Loving, Thanks for the reply. After researching, I didn't find any useful info. Please open case to look into the issue.

    https://learn.microsoft.com/en-us/mem/get-support


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