how to refund?

Shanmin Bailang 20 Reputation points
2024-05-11T03:06:52.9333333+00:00

I had applied a refund request the last month. But that time there was an exiting fund cannot be canceled which was paid this month from my credit card. And I cannot make a refund request. Can you help me?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Gowtham CP 1,970 Reputation points
    2024-05-11T15:35:27.3033333+00:00

    Hello @Shanmin Bailang

    Thanks for reaching out in the Microsoft Q&A!

    To resolve your situation, I recommend reaching out to Azure Billing Support directly. You can do this by creating an online support ticket through the Azure portal under the "Billing" section. When contacting support, clearly explain that you previously requested a refund, mention the outstanding charge that was paid this month, and indicate that you're currently unable to submit a new refund request. Additionally, it's helpful to familiarize yourself with Azure's refund policies to understand the eligibility criteria https://learn.microsoft.com/en-us/marketplace/refund-policies .

    If you found this solution helpful, consider accepting it.

    1 person found this answer helpful.

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  1. Shanmin Bailang 20 Reputation points
    2024-05-30T08:49:25.3466667+00:00

    Thanks for your help. The problem had been solved.

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