Hi,
There is no other way than logging a support request. From what I can see the Average value is based on the Total divided by the Count. Total seems to represent more like average where it is unclear exactly what Average represents. So if you are looking to monitor that metrics I would choose the Total value not going below 100.
If we abstract from this specific case - Count is the number of records (entries) of the metric. Total is the sum of all values for the records. Average is divide between Total and Count.
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