Guidance for removing a device from intune

J-3804 1,536 Reputation points
2024-05-14T03:40:03.3933333+00:00

Hello,

I am seeking guidance on the best practices for unenrolling a device from Intune. I would like to ensure that the device is completely removed from Intune management and does not appear in the system. Additionally, I would like to know the proper procedure for wiping the device so that it can be reassigned to a new user in the future.

Could you please provide me with the necessary steps to accomplish this?

Thank you for your assistance.

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
1,271 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,483 questions
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Accepted answer
  1. Crystal-MSFT 44,411 Reputation points Microsoft Vendor
    2024-05-14T05:55:49.9+00:00

    @J-3804, Thanks for posting in Q&A. If the device you want to give to a new user, you can choose wipe action without selecting "retain enrollment state and user account". It will wipe all user accounts, data, MDM policies, and settings, reset the operating system to its default state and settings.

    https://learn.microsoft.com/en-us/mem/intune/remote-actions/devices-wipe

    If the device is Autopilot enrolled device, you can choose Autopilot reset instead.

    https://learn.microsoft.com/en-us/autopilot/windows-autopilot-reset

    And if there's personal data on the device, we can choose Retire to unenroll the device. As a note, please ensure the local admin account is accessible on the device before we do this action.

    In addition, to ensure the there's no enrollment information on the device, you can clear it on the registry key in the following location:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments

    Hope the above information can help.


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