How to login back into Windows after device retired from Intune

Question

Hi Support,

We retired a laptop from Intune so that a user can keep his work machine as personal after leaving the company. However, as soon as the machine is retired, he's unable to login, even with known correct login PIN or password. Please note that the machine does not have local admin account available. We need a solution to get the user access to the laptop. What causes this issue and what's the solution? Please advise.

Thank you,

Jon

Answer 1

@Jon Chu Thanks for posting in our Q&A.

For retire action, it removes managed app data, settings, and email profiles that were assigned by using Intune. The device is removed from Intune management. It will not remove any personal data. Generally, we will make sure that there is a local account before we do retire action.

From your description, there is no local account. Honestly, there is no method to solve it via intune.

Based on my research, I find someone has met this similar issue. He tried to restart in "Safe" mode which magically creates a default Administrator local account.

https://techcommunity.microsoft.com/t5/microsoft-intune/unable-to-login-to-device-after-retiring-from-intune/m-p/74090

Start your PC in safe mode in Windows:

https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

Please try and check if it is helpful.

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