How to find device's previous entra AD/Intune entries

White, Gabriel 0 Reputation points
2024-05-16T13:03:43.0633333+00:00

We were setting up an older desktop that had sat in storage for a bit. Unfortunately, Windows had crashed on the device. After installing windows and auto piloting the device for the first time company portal errors out stating this device is already set up in another organization. Last time we ran into this it was in our organization under a different device name as someone hadnt deleted it out of AD/Entra AD and intune when they put it in storage (we also had a different naming convention that frequently changed the names). Since the device had to be fully reset up, is there a way for me to search in any of these tools to find its potential duplicate?

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,588 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
20,157 questions
0 comments No comments
{count} votes

2 answers

Sort by: Most helpful
  1. Xenia-MSFT 470 Reputation points Microsoft Vendor
    2024-05-17T01:30:33.56+00:00

    @White, Gabriel Thanks for posting in our Q&A.

    For this issue, if we have the serial number of the device, we can find if there is a target device in intune portal via this serial number. The device's serial number is from the manufacturer.

    Hope it will help.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


  2. Sandeep G-MSFT 15,336 Reputation points Microsoft Employee
    2024-06-06T09:35:19.2933333+00:00

    @White, Gabriel

    You can try to find the stale entry of the device and remove the same.

    https://learn.microsoft.com/en-us/entra/identity/devices/manage-stale-devices#detect-stale-devices

    There are few properties that you will have to look into for filtering the devices as per above article.

    You can also plan and clean stale devices by following below article,

    https://learn.microsoft.com/en-us/entra/identity/devices/manage-stale-devices#plan-the-cleanup-of-your-stale-devices

    Let me know if you have any further questions.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

    0 comments No comments