I can't reset my pc!

Albert1405 1 Reputation point
2020-03-22T18:03:27.03+00:00

Hello, I would really need some help to reset my pc! Yesterday i got a virus but I thougt I could just reset my pc like last time, but when i trided to reset it it just kept saying that a problem accured and that no changes were made!

So i tried going to the troubleshoot options but there was no difference the same problem accured. So then i went to Microsoft support and looked for some sulution for this problem. It told me to go to command promt and type this in (see picture):

5401-img-1330-2.jpg

Sorry for the bad quality and that it's in swedish but when i tried to type in the command "ren software software.001" an error popped up that said that It cant get to the file beacuse it was used in another process! I don't need to keep any files I just want to reset it, please tell me a way i can solve this and just reset my computer.

Any awnsers and help would be really appreciated!

Thank you!

Not Monitored
Not Monitored
Tag not monitored by Microsoft.
23,893 questions
No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Dave Patrick 329.9K Reputation points Microsoft MVP
    2020-03-22T19:12:58.673+00:00

    QnA currently supports the products listed in right-hand pane (more to be added) Better to reach out to subject matter experts in dedicated forums over here.

    https://answers.microsoft.com/en-us/windows/forum/windows_10-update

    (please don't forget to mark helpful replies as answer)

    No comments