How to monitor AZCopy uploads and trigger an incident in Servicenow if it fails

Question

I use AZCopy to transfer data from different ANF partitions to Azure Blob storage for archival purposes. The AZCopy upload is scheduled to run every day.

I need to be able to monitor if the upload is successful and if it fails, automatically create an incident in Servicenow.

There are more than 100+ blob storage, so manually checking everyday and creating incident is impossible.

Is there any Microsoft Azure solution that can help me achieve this?

Answer 1

Hello Mayekar, Supriya Suresh,

Greetings! Welcome to Microsoft Q&A Platform.

To monitor AZCopy uploads and automatically create incidents in ServiceNow, you can leverage Azure Monitor and the IT Service Management Connector (ITSMC).

IT Service Management Connector (ITSMC): This connector allows you to send incidents directly to ServiceNow without additional modules installed on your ServiceNow instance.

If you’re using the Event Management module in your ServiceNow instance and want to create events or alerts in ServiceNow using the connector, add the following roles to the integration user: evt_mgmt_integration and evt_mgmt_operator.

Azure Monitor Application Insights can store data from ServiceNow. You can extract and transform ServiceNow data using native reporting and an internally developed app, which then stores it in Application Insights.

By implementing this solution, you’ll be able to automate monitoring and incident creation, even across multiple blob storage instances.

refer - https://learn.microsoft.com/en-us/azure/azure-monitor/alerts/itsmc-connections-servicenow, https://www.microsoft.com/insidetrack/blog/instrumenting-servicenow-with-microsoft-azure-monitor/ for more detailed guidance.

Similar thread for reference - https://learn.microsoft.com/en-us/answers/questions/997377/azure-monitor-alerts-to-servicenow

Hope this answer helps! Please let us know if you have any further queries. I’m happy to assist you further.

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