Azure Monitor alerts to ServiceNow

MyAzQuery 166 Reputation points
2022-09-07T11:23:15.883+00:00

i think we can connect from Azure monitor alerts to ITSM like ServiceNow using Webhook or logic apps. may be this is old approach.

is "Add ITSM Connector" the best way to get incidents created in ServiceNow via Azure Monitor alerts. What is the cost of using this ITSM connector to create incidents in ServiceNow

Is there any detailed article which talks about integrating Azure alerts to ServiceNow

Azure Monitor
Azure Monitor
An Azure service that is used to collect, analyze, and act on telemetry data from Azure and on-premises environments.
2,826 questions

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Stanislav Zhelyazkov 21,411 Reputation points MVP
    2022-09-07T11:38:29.82+00:00

    Hi,
    The recommended way is to connect Azure Monitor and SNOW via Secure Webhook action. To configure it you have available docs here and here. Alternatively, you can use ITSM connector but this is considered the legacy way compared to Secure webhook action. Secure Webhook action uses action groups, and you can see the pricing for secure webhook action here. ITSM connector pricing is also there. These are the articles about the integration available on Microsoft Learn. Action groups are standard way to integrate Azure Monitor alerts with other services.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

    0 comments
  2. Maxim Sergeev 6,566 Reputation points Microsoft Employee
    2022-09-07T17:02:54.833+00:00

    Hi @MyAzQuery ,

    Just to add few comments to Stans' answer.

    ITSM connector is going to be deprecated, followed by using Secure Webhook action if you prefer to use standard actions and you don't need to set queues, categorization, filtration, etc.

    But based on my field experience, many customers want to process the alerts, filter them, categorize them, set priorities etc. In this case Azure LogicApps with its capability makes more sense and provides more options to route, filter, prioritize alerts from the beginning. So, I highly recommend having a look at LogicApps. Costs for Logic Apps with Consumption Plan will be low or near free.