SharePoint 2019 , modern Site unable to load properly using Chrome

Question

We are using SharePoint 2019 communication site, Site is working fine in IE, While try to load Site into Chrome browser , it is unable to load properly. there is no custom webpart, Just newly Created Communication Site, Home page is empty and still unable to load page the page,

There is not extension enable in chrome,

Any idea ?

Answer 1

Hi @sana ullah,

Thank you for posting in this community.

There are a few potential solutions you can try:

1. Disable Ad Blockers: Some users have reported that ad blockers can interfere with SharePoint site loading. Try disabling your ad blocker and see if that resolves the issue.
2. Clear Browsing Data: Clear your browser’s cookies and cached images to ensure a fresh start. In Chrome, go to Settings > Privacy and security > Clear browsing data, select “Cookies and site data” and “Cached images and files,” and then click "Clear data".
3. InPrivate Mode: Try to use your browser's InPrivate mode to see if the same error occurs.
4. Verify URL: Double-check the SharePoint site URL you’re trying to access. Make sure it’s correct and hasn’t moved.
5. Is it possible that your other coworker's Google Chrome can't access the SharePoint site either? Please try to access the site using another computer's Google Chrome browser.

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Answer 2

Thanks for your answer,

We found the Issue, the Firewall was blocking the contents, After allowing it through the firewall it is working fine now.

Answer 3

Hi @sana ullah,

Great to know that and thanks for sharing the update here.

By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others."

And according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

[SharePoint 2019, modern Site unable to load properly using Chrome]

Issue Symptom: SharePoint 2019 modern Site unable to load properly in Chrome.

Current status: The Firewall was blocking the contents, after allowing it through the firewall it is working fine now.

You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community members to see the useful information when reading this thread. Thanks for your understanding!