Sharepoint sync issues

Question

Sharepoint sync issues

Iniobong Nkanga 2,061

Hello

Please i need your help on this issue.

One if our user is experiencing issues with SharePoint sync. They can see folders on the web version, but they are not syncing to their laptop or Explorer.

Yanli Jiang - MSFT 31,606 Reputation points Microsoft External Staff

2024-05-24T03:01:34.4766667+00:00

Dear and respected,

Good day!

Thank you for posting to Q&A forum. We are glad to assist. We are looking into your situation, and we will update the thread shortly.

Appreciate your patience and understanding and thank for your time and cooperation.

1 answer

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Yanli Jiang - MSFT 31,606 Reputation points Microsoft External Staff

2024-05-24T03:01:34.4766667+00:00

Dear and respected,

Good day!

Thank you for posting to Q&A forum. We are glad to assist. We are looking into your situation, and we will update the thread shortly.

Appreciate your patience and understanding and thank for your time and cooperation.

Answer 1

Yanli Jiang - MSFT 31,606 Microsoft External Staff

Hi @Iniobong Nkanga ,

Is this happening to just one person?

There are many reasons why this happens, let's check them out one by one:

Check Access: Ensure that you can access your SharePoint library online.
Update OneDrive: Make sure you have the latest version of OneDrive installed.
Stop and Start Syncing: You can stop syncing a folder and then start it again if necessary. Turn Off Office Upload Feature in OneDrive settings: This feature is no longer used for SharePoint but might be causing confusion or conflicts.
Repair or Reinstall Office Apps:
- Repair: Use the ‘Get Help’ option in Windows Update to repair Microsoft Office apps.
- Reinstall: Uninstall Microsoft 365 apps through Control Panel > Programs & Features > Microsoft 365 Apps (right-click) > Change/Remove.

For your reference:

https://support.microsoft.com/en-us/office/fix-sharepoint-online-sync-problems-aaa2d172-8d45-4e94-9c04-5364d04ca2f4

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Yanli Jiang - MSFT 31,606 Reputation points Microsoft External Staff

2024-05-28T08:25:51.7166667+00:00

Hi @Iniobong Nkanga ,

This issue has idled for a long time, If the above info is helpful to this question, it would be appreciated if you can mark it as an answer so that others who stuck in similar issues could get answered quickly.
Iniobong Nkanga 2,061 Reputation points

2024-05-29T21:01:30.7166667+00:00

We are checking
Yanli Jiang - MSFT 31,606 Reputation points Microsoft External Staff

2024-05-30T02:44:03.2233333+00:00

Ok, we look forward to your reply.
IniobongNkanga-8038 966 Reputation points

2024-05-31T04:53:16.35+00:00

Hello Yanli Jiang - MSFT

Thank you for your reply.

Please refer to the screen shots below. This is what I see for the first two steps. Is this normal?
Yanli Jiang - MSFT 31,606 Reputation points Microsoft External Staff

2024-05-31T09:04:59.0933333+00:00

Hi @Iniobong Nkanga ,

According to the first screenshot you provided, it should be a user permission issue. Users may have different permissions for folders and files. Please confirm whether the user can edit specific files in the folder. Limited access permissions will affect the user's file synchronization.

Reference：

https://learn.microsoft.com/en-us/sharepoint/understanding-permission-levels
Iniobong Nkanga 2,061 Reputation points

2024-06-03T01:48:48.1233333+00:00

Hello Yanli Jiang - MSFT

Thank you for your reply.

I can edit all of the files using the Sharepoint web interface. But I can’t synchronize any of the folders to the windows explorer interface.
Yanli Jiang - MSFT 31,606 Reputation points Microsoft External Staff

2024-06-03T08:44:15.71+00:00

Hi @Iniobong Nkanga ,

When you click sync manually, does any prompt appear?

https://support.microsoft.com/en-us/office/sync-sharepoint-files-and-folders-87a96948-4dd7-43e4-aca1-53f3e18bea9b#:~:text=In%20your%20browser%2C%20on%20your,files%20and%20finish%20OneDrive%20setup.
Iniobong Nkanga 2,061 Reputation points

2024-06-10T14:45:18.5666667+00:00

Hello Yanli Jiang - MSFT

When I click Sync this pops up but then nothing happens and the directory does not appear in Windows Explorer.
Yanli Jiang - MSFT 31,606 Reputation points Microsoft External Staff

2024-06-12T06:15:34.6966667+00:00

Hi @Iniobong Nkanga ,

This issue is relatively complicated and I could not reproduce it, I also could not get some inspiration according to this situation.

So I would suggest you open a ticket to contact Microsoft for more direct help. This is the most efficient way for handling this thread as per the situation. I am sure that our Expert Engineers from that side can address this issue effectively and accurately.

If the answer is helpful, please click "Accept Answer" and kindly upvote it.
Ronald van Dijk 0 Reputation points

2024-07-26T17:13:55.2166667+00:00

Not useful at all. People who try to help don't understand issues and just copy/paste.

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Sharepoint sync issues

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