Microsoft passkey issue on Android 14 device

Garande, Shrikant 10 Reputation points
2024-05-24T12:30:10.2633333+00:00

Hi Everyone,

We are facing challenges with Microsoft Autheticator new feature Passkey not working with Android 14. It seems no issue for samsung, rest all devices getting issue.

Able to setup passkey however unable to login to portal.azure.com using passkey. Any sugesstions would be highly appriciated!

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Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Shrikant Garande 0 Reputation points Microsoft Employee
    2024-06-07T16:59:07.35+00:00

    Make sure that your Authenticator is up to date in Play Store. Also try both options, refer below link.

    Same-device registration from a browser (Android)

    Cross-device registration (Android)

    Remove the entry in Microsoft Authenticator app login.microsoft.com and try again.

    https://learn.microsoft.com/en-us/entra/identity/authentication/how-to-register-passkey-authenticator?tabs=Android

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