Intune "Wipe" laptop Stuck at Advanced Options screen

Jordon Scott 0 Reputation points
2024-05-27T13:11:27.8666667+00:00

Have a laptop that was no longer being used in the organization. I used the "Wipe" function through Intune and the wipe proceeded, however the farthest it got to was ending up at the Advanced Option screen. I have no access to Reset the laptop, my only on-screen choices are:

Troubleshoot - Startup Repair, Command Prompt, Uninstall Updates, UEFI Firmware Settings, System Restore, System Image Recovery

Shutdown

Even tried forcing a reinstall of Win 10 however the device does not recognize the C: drive and states there is no Storage Devices or Partitions to save the OS to.

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. ZhoumingDuan-MSFT 9,950 Reputation points Microsoft Vendor
    2024-05-28T02:12:05.89+00:00

    @Jordon Scott,Thanks for posting in Q&A.

    In Fact, the Intune wipe behavior essentially triggers Windows 'own reset components, if manual executions are unsuccessful, the problem lies within the operating system layer, and we need to address the issues at that level before Intune can successfully perform the wipe. You can click "Troubleshoot" and "reset this PC" to manually reset the device.

    Based as I know, sometimes, if the BitLocker is enabled on the device, encryption happens before WinRE is enabled, then it will be considered not trusted by BitLocker. due to the configuration of Intune Silent Encryption, OS drive will be resumed from suspended status, which led to reset failure. Please confirm if the device is with BitLocker enabled with policy.

    If there's any update, feel free to let us know.

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