Every time I try and access the Azure portal, to complete a task, I am asked to sign up, again and again.

Question

I currently have a learning account, but I keep being asked to create a new account. Under my notifications, there is a No Subscriptions alert. If I switch it to the other subscription, will I loose my progress that I am working through on the courses? I dont even know why I have two subscriptions. (Subscription ID is: 15ff19e8-4fc7-4f45-8b66-763b99397ac6, while the other is 604c1504-c6a3-4080-81aa-b33091104187), I only want the one, this is confusing me.

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Answer 1

Hi Jeffery Smith,

Thank you for reaching out Microsoft Q&A forum.

It sounds like you're dealing with subscription and access issues that can indeed be frustrating.

Here's a step-by-step guide to help you manage your subscriptions, avoid the repetitive sign-up prompts, and minimize the CAPTCHA challenges:

1.Please go to https://portal.azure.com and sign in with your Azure account credentials.

2.Please click on your profile picture or name in the top-right corner, select "Switch Directory" to ensure you are in the correct directory, and then go to "Subscriptions" to view all subscriptions associated with your account.

3.If you see an alert saying, "No Subscriptions," it means you're not in the correct subscription; please identify the active subscription for your learning account, typically the "Concierge Subscription" provided by the Azure learning sandbox.

4.If you have multiple subscriptions, please select the one that matches your learning account (e.g., the "Concierge Subscription") and set it as your default to avoid repetitive sign-up prompts.

5.In the "Subscriptions" blade, select the subscription to cancel, click "Overview," then "Cancel Subscription," and follow the prompts to complete the cancellation process. 

6.Your course progress is typically linked to your Microsoft Learn profile, not to a specific subscription; however, to be extra cautious, please make sure you are signed in to Microsoft Learn with the same account used in the Azure portal and check your progress on Microsoft Learn at (Training | Microsoft Learn).

7.Unfortunately, CAPTCHA challenges are part of Azure's security measures, especially in sandbox environments; to minimize these, ensure a consistent and stable network connection, use a browser like Google Chrome or Microsoft Edge where you are consistently logged into your Microsoft account with fewer privacy restrictions, and consider using a trusted device that Azure might recognize more reliably.

Feel free to contact us if you have any more questions. I hope the information we provided was helpful to you! If it was, please consider accepting the answer by clicking the Accept Answer/Upvote button. Your feedback is valuable and can assist others with similar questions. Thank you for contributing to improving Microsoft Q&A!

Thank you.