AD Sync: Unable to select domain when creating new configuration with Microsoft Entra ID

John McCormack 0 Reputation points

I am trying to sync an Active Directory with Microsoft Entra ID cloud sync. However, when I click "New configuration," the drop-down box to select the domain is greyed out. I am a licensed global admin, and the DC agent appears as live in the console. Also, the domain is DNS verified with 365. Can anyone suggest any solutions or reasons why this is happening?

Active Directory
Active Directory
A set of directory-based technologies included in Windows Server.
6,060 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
20,092 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Akhilesh 6,270 Reputation points Microsoft Vendor

    Hi @John McCormack

    I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.


    Unable to select domain when creating new configuration with Microsoft Entra ID


    The issue is fixed by having the right sync client installed locally.>

    If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.

    Hope this helps. Do let us know if you any further queries.



    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

    0 comments No comments