Trouble Accessing https://api-portal.videoindexer.ai

Question

I just created an account for azure video indexer.

I'm working to get the api detail and I went to the Video Indexer developer portal at https://api-portal.videoindexer.ai, signing in using the credentials for myVideo Indexer account.

But then I get an error
Couldn't sign in to the Developer Portal

Another user with the email ‘mousket@********’ is already registered to APIM.

Note: If you have two or more users with the same email, and you want to switch between accounts, you can delete your Developer Portal account and register again.

Trace Id: 3a7d9802-d867-41a0-9cc0-ce392a876949

What should I do?

Answer 1

Hi @Gerard Beaubrun,

Thank for reaching out and great to hear that your issue has been resolved. And thanks for sharing the solution, which might be beneficial to other community members reading this thread as a solution. Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer.

Question: Trouble Accessing https://api-portal.videoindexer.ai

Solution: Signed out of anything Microsoft and signed first on the api portal for the video indexer and it worked.

If you encounter any issues in the future, don't hesitate to reach out to the community forum for assistance. Thank you.

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Do not forget to click Accept Answer and Yes for was this answer helpful.

Answer 2

I signed out of anything Microsoft and signed first on the api poral for the video indexer and it worked