Anydesk application deployed in intune keep re-installing

J-3804 1,561 Reputation points
2024-06-02T03:10:41.4266667+00:00

Hello Team,

I have deployed AnyDesk application via Intune and assigned it to some users, but the application keeps reinstalling itself. Do you have any idea what could be the cause?

Thank you for your help.

Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
904 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,574 questions
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2 answers

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  1. Crystal-MSFT 44,931 Reputation points Microsoft Vendor
    2024-06-03T01:49:04.4333333+00:00

    @J-3804, Thanks for posting in Q&A. Before we look into the issue could you collect the following information to know the issue better:

    1. How did we deploy the Anydesk application? Did we deploy via Win32 app type or other type?
    2. How many devices are affected? Are there any working devices? if yes, please compare with them to see if there's any difference between them?
    3. Where did we see the reinstalling? Could it be removed by any third party application like AV or others? then it install again.

    Please collect the above information can if there's anything unclear, feel free to let us know.


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  2. Pavel yannara Mirochnitchenko 12,371 Reputation points MVP
    2024-06-03T07:37:34.4533333+00:00

    If you created it as Win32 app, check your Detection Method first. Re-installation might keep happening because the Intune engine does not recognize, that application is already installed, if the detection method is set incorrectly.

    You can also invent your own detection method by adding additional text file during installation script or create registery key. This is sometimes usefull, if a real detection method based on file cannot be used.

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