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It's like a nightmare to deal with this issue! I am unable to create User Flows successfully. Or some times they get created but not get listed under User flows. When I refresh the screen after minutes or an hour or so, I can perhaps see the user flows I created. No matter which one is chosen to run, I am unable to obtain and view a token on https://jwt.ms. How can I fix this problem?!
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@Arash Sabet Thank you for reaching out to us, As I understand you are having trouble creating user flows and obtaining tokens on https://jwt.ms..
If the user flow gets listed but you're still unable to obtain a token on https://jwt.ms, make sure that you have followed all the steps mentioned in the document correctly. Double-check the application and reply URL settings and make sure that they match the ones in the user flow. Also, make sure that you have selected the correct user flow while running it.
For reference review our documentation for detailed steps - https://learn.microsoft.com/en-us/entra/external-id/customers/how-to-register-ciam-app?tabs=spa
Also, you can try running the user flow in an incognito or private browsing window to rule out any issues with cached data or cookies.
Let me know if you have any further questions, feel free to post back.
Trust me @Givary-MSFT I completed all steps properly as it is not my first time to configure EntraID. Generally speaking, a product must work intuitively and it has to tell the users the root causes of any issues or missing configurations to lead the users through the necessary steps to fix the problem! I guess I have to look for another provider to substitute Entra ID. I would take my notes and discuss them with the engineering team to have them improve the quality of this product instead asking the users to run the user flow in Incognito mode. Why doesn't the EntraID's UI take care of improperly cached stuff?
Can you please articulate of the following statement you put in your answer: "Also, make sure that you have selected the correct user flow while running it."? What makes you think that I have picked the wrong user flow to run? It's really disappointing to see such an answer! @Givary-MSFT
@Arash Sabet Apologies for the above comments, wanted to make sure initial configuration/basic steps were performed as not much details were provided in query.
Please send me an email to 'AzCommunity@microsoft.com' with Sub - Attn: Givary and following details in the email body:
Link to this thread/post
We can connect offline and discuss further on this.
@Givary-MSFT Done. Just sent you a note.
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Hi @Arash Sabet ,
Thanks for reaching out.
As discussed offline, please find my response inline.
I am unable to create User Flows successfully. Or sometimes they get created but not get listed under User flows.
I realized that the issue stemmed from switching between portal.azure.com and entra.microsoft.com.
As External ID for customers (CIAM) is introduced in Entra which portal.azure.com is not supported. Although it gives the glimpse of user flows and applications, but it is recommended to use Entra portal for External Tenant.
I am unable to obtain and view a token on https://jwt.ms****.
When testing the user flow directly from the Entra portal, ensure that you select "id_token" in the response type to receive the ID token, which can then be decoded using jwt.ms.
You need to make sure to configure the implicit grant and hybrid flow settings in your registered application to get the id_token in response type.
Reference - https://learn.microsoft.com/en-us/entra/external-id/customers/how-to-test-user-flows
Hope this will help.
Thanks,
Shweta
Please remember to "Accept Answer" if answer helped you.
Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept Answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.
Yes, it resolved the issue. Thanks.