Unable to create User flow in External tenant

Arash Sabet 25 Reputation points
2024-06-04T02:25:43.71+00:00

It's like a nightmare to deal with this issue! I am unable to create User Flows successfully. Or some times they get created but not get listed under User flows. When I refresh the screen after minutes or an hour or so, I can perhaps see the user flows I created. No matter which one is chosen to run, I am unable to obtain and view a token on https://jwt.ms. How can I fix this problem?!

Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
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Accepted answer
  1. Shweta Mathur 29,006 Reputation points Microsoft Employee
    2024-06-05T14:11:38.13+00:00

    Hi @Arash Sabet ,

    Thanks for reaching out.

    As discussed offline, please find my response inline.

    I am unable to create User Flows successfully. Or sometimes they get created but not get listed under User flows.

    I realized that the issue stemmed from switching between portal.azure.com and entra.microsoft.com.

    As External ID for customers (CIAM) is introduced in Entra which portal.azure.com is not supported. Although it gives the glimpse of user flows and applications, but it is recommended to use Entra portal for External Tenant.

    I am unable to obtain and view a token on https://jwt.ms****.

    When testing the user flow directly from the Entra portal, ensure that you select "id_token" in the response type to receive the ID token, which can then be decoded using jwt.ms.User's image

    You need to make sure to configure the implicit grant and hybrid flow settings in your registered application to get the id_token in response type.

    User's image

    Reference - https://learn.microsoft.com/en-us/entra/external-id/customers/how-to-test-user-flows

    Hope this will help.

    Thanks,

    Shweta

    Please remember to "Accept Answer" if answer helped you.

    1 person found this answer helpful.

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