Error 80090016

Augustine Ukoh 0 Reputation points

How do i fix an Error 80090016 Microsoft issue

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  1. Shabana Sohail 321 Reputation points

    Error 80090016 in Microsoft products typically indicates a problem with the Trusted Platform Module (TPM) malfunction. Here are some steps you can try to fix it:

    Basic Troubleshooting:

    1. Restart your computer: A simple restart can often resolve temporary glitches.
    2. Clear App Cache (For Teams): If you're encountering this error in Microsoft Teams, try clearing the Teams cache. Close Teams completely, then navigate to File Explorer and delete temporary Teams files (consult Microsoft's support for specific locations based on your OS).

    Trusted Platform Module (TPM) Related Fixes:

    1. Repair PIN and Picture Password: A corrupted PIN or picture password can sometimes trigger this error. Try resetting them (consult Microsoft's support for specific steps on your OS).
    2. Disable ADAL (Optional): Azure Active Directory Authentication Library (ADAL) can conflict in some cases. Try disabling it (consult a system administrator or search online for specific instructions on your OS, as this might involve modifying registry settings).
    3. Remove and Re-add Account (For Outlook): If you're facing this error in Outlook, try removing and re-adding the problematic account. This can help re-establish a clean connection.
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  2. Jiajing Hua-MFST 6,515 Reputation points Microsoft Vendor

    Hi @Augustine Ukoh

    Could you please tell us more details of your issue?

    • In what scenario does this error code occur? Is it when logging into Office or something else?

    Via searching online, you may go to C:\users\user>\AppData\Local\Packages, rename Microsoft.AAD.BrokerPlugin_cw5n1h4txyewy or Microsoft.AccountsControl_cw5n1h4txyewy to have a check.

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