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Cannot access my files in SharePoint

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Cannot access my files in M365

Iniobong Nkanga 1,751 Reputation points
2024-06-10T18:48:56.3666667+00:00

Hello 

Please i need your help on this issue. 

My business partner and I can no longer access our business documents in SharePoint Site.

 

We are getting access errors “Hmmm… can't reach this pageCheck if there is a typo in xxx.sharepoint.com”.

User's image

We Checked for typos in the URL but no typos.

We have Cleared the browser's cache.

We have Flush the DNS cache by opening the command prompt and typing ipconfig /flushdns but it didn’t work.

We have Renew our IP address with the command ipconfig /release followed by ipconfig /renew but it didn’t work.

I can see the link in my MS365 account but it no longer is accessible when I click on it) and I have a shortcut in my browser. My business partner sees exactly the same behaviour.

I doubt if the sharepoint site is temporarily down as we last uploaded on May 16th, so it's been inaccessible for weeks.  if it has been moved, it was not by us. That would be a concern if someone else did it.

This is our only folder in the MS365 Cloud.

I am not aware of any changes to the DNS set-up, but i suspect this is an area worth investigating. My DNS is hosted in AWS, but my MS365 account is sourced via GoDaddy.

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  1. Miguel Gonçalves | AVANADE 961 Reputation points
    2024-06-10T23:38:29.6+00:00

    Hi Iniobong,
    I suggest start by the possibility of deleted site. Please check firstly;
    https://learn.microsoft.com/en-us/sharepoint/restore-deleted-site-collection

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  2. Emily Du-MSFT 44,311 Reputation points Microsoft Vendor
    2024-06-11T08:45:51.8766667+00:00

    Please follow below tips to troubleshoot the issue.

    1.Contact with the site admin -> Let him reshare the folder with you.

    2.Contact with the IT -> To check whether any policy to block SharePoint access.

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