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I'm having an issue on multiple Entra ID joined (not hybrid joined) Windows 11 Enterprise 23H2 endpoints failing to back up the Bitlocker recovery information to Entra ID/Intune.
Here is the on-screen error displayed when trying to do this backup through the UI.
This then creates 2 events in the Event log under "Application & Services Logs / Microsoft / Bitlocker-API / Management" both with Event ID 846. See the 2 events created using these 2 links (images are failing upload for reasons best known to itself).
I've already looked extensively at various ways to resolve this issue:
Any help you can offer here would be greatly appreciated.
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@Andy Parsons it might have to do with the account you are using to log in or the domain join status of the device. The solution in this thread seems to have worked for a lot of people. https://learn.microsoft.com/en-us/answers/questions/1052191/json-value-not-found-83750009
@Marilee Turscak-MSFT Thanks for the suggestion. However, this article appears to refer to a different error code with the same error message in Microsoft Office. I still followed the instructions, substituting the unjoining from AD and rejoining to AD with unjoin from Entra ID and rejoin to Entra ID and the Bitlocker error is persistent.
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Hello
Have you tried to login with different AAD account or other Microsoft Account?
This will help us to narrow down whether the issue is related to the specific account.
Or try to backup to AAD with another pc using the same account.
If the issue only occurred with the specific account, we may ask for help from the AAD administrator.
"80072ee7" means “The server name or address could not be resolved”. It could be a dns issue or network issue. Please try different network may be useful.
Thank you so much! @Wesley Li
