SSPR_0030: Your on-premises environment is experiencing a poor network connection.

Question

SSPR_0030: Your on-premises environment is experiencing a poor network connection.

admlmartinet 35

For an unknown reason, our SSPR does not work anymore, with the above message.

Entra Connect Sync is up to date (no cloud sync),

Pwd Hash Sync is working,

Pwd writeback is configured.

Already read many articles about permissions for the account MSOL and other configurations...

I do not know what else should I check!

Please help!

Miguel Gonçalves 961 Reputation points

2024-06-12T16:18:42.6766667+00:00

Hi admlmartinet,

Your issue with connectivity is between Azure Active Directory Connect (ADConnect) and your on-premises Active Directory during a self-service password reset (SSPR).

In your case, i start checking logs in adconnect vm, check if fw is blocking some coomunications from adconnect, or are inspecting traffic from or to adconnect. Check if fw os internet link, or internal network is over capacity.
admlmartinet 35 Reputation points

2024-06-12T16:38:06.0133333+00:00

Thank you for the feedback. Logs on AD Connect on-prem server are all successfull. I'll check network part with the dedicated team and will let you know.
admlmartinet 35 Reputation points

2024-06-13T14:36:40.9966667+00:00

Hi.

On the 'Password Reset' configuration (on entra portal), the PWD write back was still configured to use the cloud sync agent whereas we uninstalled this agent from our servers.

We had to uncheck this in order to make write back work again.

I hope it could help somebody else...
Miguel Gonçalves 961 Reputation points

2024-06-13T14:53:15.6666667+00:00

Perfect @admlmartinet
Mitchell M 0 Reputation points

2025-01-16T19:40:02.2233333+00:00

@admlmartinet THANK YOU! been trying to fix this for months and the troubleshooting didn't even point to that.

Accepted answer

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Your answer

Miguel Gonçalves 961 Reputation points

2024-06-12T16:18:42.6766667+00:00

Hi admlmartinet,

Your issue with connectivity is between Azure Active Directory Connect (ADConnect) and your on-premises Active Directory during a self-service password reset (SSPR).

In your case, i start checking logs in adconnect vm, check if fw is blocking some coomunications from adconnect, or are inspecting traffic from or to adconnect. Check if fw os internet link, or internal network is over capacity.
admlmartinet 35 Reputation points

2024-06-12T16:38:06.0133333+00:00

Thank you for the feedback. Logs on AD Connect on-prem server are all successfull. I'll check network part with the dedicated team and will let you know.
admlmartinet 35 Reputation points

2024-06-13T14:36:40.9966667+00:00

Hi.

On the 'Password Reset' configuration (on entra portal), the PWD write back was still configured to use the cloud sync agent whereas we uninstalled this agent from our servers.

We had to uncheck this in order to make write back work again.

I hope it could help somebody else...
Miguel Gonçalves 961 Reputation points

2024-06-13T14:53:15.6666667+00:00

Perfect @admlmartinet
Mitchell M 0 Reputation points

2025-01-16T19:40:02.2233333+00:00

@admlmartinet THANK YOU! been trying to fix this for months and the troubleshooting didn't even point to that.

Answer 1

Hi @admlmartinet

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

Issue:

For an unknown reason, your SSPR does not working, with the error message "SSPR_0030: Your on-premises environment is experiencing a poor network connection."

Solution:

On the 'Password Reset' configuration (on entra portal), the PWD write back was still configured to use the cloud sync agent whereas we uninstalled this agent from our servers. We had to uncheck this in order to make write back work again.

If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

Akhilesh Vallamkonda 13,230 Reputation points Microsoft External Staff

2024-06-18T04:36:24.1+00:00

Hi @admlmartinet
Please do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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SSPR_0030: Your on-premises environment is experiencing a poor network connection.

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