Hello
- If you have mapped any network drives, please try to remove all then check the issue again. Remove the cloud drive, too.
- Try to login with a local account to check whether the issue only occurred with the specific account. If there is roaming profile configured, please remove the configuration temporarily then check the issue agagin.
- If there is any third party antivirus software installed, please remove it temporarily then reboot to check the issue again.
- The autoruns tool could be used to check all the automatic running components. Pay attention to the component listed in explorer option. If it is possible, please untick the third party options then check the issue again.
Autoruns for Windows - Sysinternals | Microsoft Learn
For analyzing the issue directly, we could try to collect a dump file while the explorer hang or crash. Open administrator command line and run the following command line:
Reg Add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f
Reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /V DumpFolder /t REG_SZ /D "C:\CrashDumps" /f
MD C:\CrashDumps
Reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /V DumpType /t REG_DWORD /D 2 /f
Reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /V DumpCount /t REG_DWORD /D 10 /f
Reboot, there will be dump files created in C:\Crashdumps if the explorer crashed next time. The following may be useful to open a crash dump file.
Debugging a process dump with WinDbg, the very basics... · Joe Kirwin's Blog (josephkirwin.com)
Of course, you could upload the dump to onedrive and share the link here.
Analyzing a dump may be complicated, we may consider to open a ticket for more microsoft resources.