Unable to install Entra Connect / Azure AD Connect is not able to create a password which satisfies the current password policy

Question

Trying to install Entra Connect, a task I have done many time, but running into the follows error:

[11:08:07.662] [ 20] [ERROR] PerformConfigurationPageViewModel: Unable to install the Synchronization Service. Azure AD Connect is not able to create a password which satisfies the current password policy. We recommend you perform a custom installation and specify your own AD DS Connector account. Please see the event log for additional details.

I have disabled / not configured all Account Password Group Policy, but still getting the error.

Not finding much on a google search, has anyone encountered and resolved this error?

Answer 1

Hello @Christian Waymouth

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

Issue:

Unable to install Entra Connect / Azure AD Connect is not able to create a password which satisfies the current password policy

Solution:

you have fixed the issue by manually creating the sync account by the below instructions to create the sync account
https://learn.microsoft.com/en-us/entra/identity/hybrid/connect/how-to-connect-configure-ad-ds-connector-account

If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

Answer 2

Hi @Anonymous ,

Thank you for your reply, yes TLS1.2 was verified to be enabled and followed all the prerequisites as I have done on several other servers.

With this one though, I ended up going down the route of manually creating the sync account which was easier than expected, my server is now running Entra Connect and working fine :)

I followed the instruction here: https://learn.microsoft.com/en-us/entra/identity/hybrid/connect/how-to-connect-configure-ad-ds-connector-account - to create the sync account.

Thanks again,

Christian