Deleted Items folder in archive

IniobongNkanga-8038 296 Reputation points



Please i need your help on this issue. 


We Unable to delete items from Deleted Items folder in archive for our Tech Support mailbox. It deletes them but after a refresh they show right back up.

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  1. Oluwafemi Awe 80 Reputation points

    Hello Iniobong,

    Thank you for posting your question in this community.

    There are few things that you should check in this kind of situation:

    1. Is retention policy assigned to the mailbox?
    2. Is there any hold on the mailbox that prevents deletion?
    3. Is the mailbox under eDiscovery investigation?

    Posible resolutions

    NOTE: it might be critical and consequential to delete messages from a mailbox under eDiscovery. Before proceeding with removing holds and deleting the emails, ensure that you have the right authorization to do so.

    Do well to let me know if this helps.

    Thank you.

    1 person found this answer helpful.
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