Unable to get Azure Communication Services to send Push notifications

Question

I have push notifications working, my phone client has registered for global push (no tags) and one tag with my Azure Communications Services UserID. My assumption is that it will push a notification when a chat thread I am in receives a new message, but I do not see any incoming messages when I view the metrics on the Notification Hub. What am I missing with this setup? I have manually tested with the tag and I receive the notification, so the hub and client seem to be set up properly. Am I making invalid assumptions?

Answer 1

Thanks for posting your question in the Microsoft Q&A forum.

There are a few key points to consider:

• Azure Notification Hubs and Azure Communication Services are separate services. They don't automatically integrate to send push notifications for chat messages.
• To send push notifications for new chat messages, you need to implement this functionality in your backend application. ACS doesn't automatically trigger push notifications through Notification Hubs.
• For real-time chat notifications, consider using ACS's real-time notifications feature, which uses WebSockets to deliver updates to connected clients.

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