Microsoft Back Up Console doesnt open after running the MARS installer

Rudi Pateluch 1 Reputation point
2020-11-24T17:02:21.257+00:00

Hi, After running the Mars Installer and you hit finish to launch the console it opens you see a mini set up looking for updates then it closes. Crash and error log files are generated in the Program files temp folder for the agent install. There are also entries in the event logs.

3158 33F8 11/24 16:32:16.465 79 CBClientCommon.cs(3894) NORMAL ResourceType NameValue Pair : ResourceType_Tel = Vaults
3158 33F8 11/24 16:32:17.095 74 CBSnapIn.cs(78) WARNING Handle exception: System.InvalidOperationException: Overlapping link regions.
3158 33F8 11/24 16:32:17.095 74 CBSnapIn.cs(78) WARNING at System.Windows.Forms.LinkLabel.ValidateNoOverlappingLinks()
3158 33F8 11/24 16:32:17.095 74 CBSnapIn.cs(78) WARNING at System.Windows.Forms.LinkLabel.LinkCollection.Add(Link value)
3158 33F8 11/24 16:32:17.095 74 CBSnapIn.cs(78) WARNING at System.Windows.Forms.LinkLabel.LinkCollection.Add(Int32 start, Int32 length, Object linkData)
3158 33F8 11/24 16:32:17.095 74 CBSnapIn.cs(78) WARNING at Microsoft.Internal.CloudBackup.UI.DashBoardForm.DashboardControl.UpdateDashboardHeader()
3158 33F8 11/24 16:32:17.095 74 CBSnapIn.cs(78) WARNING at Microsoft.Internal.CloudBackup.UI.DashBoardForm.DashboardControl.BackgroundWorker_ProgressChanged(BackgroundThreadUserStateClass userState)
3158 33F8 11/24 16:32:17.095 74 CBSnapIn.cs(78) WARNING at System.ComponentModel.BackgroundWorker.OnProgressChanged(ProgressChangedEventArgs e)
3158 33F8 11/24 16:32:17.189 74 ExceptionPolicy.cs(166) WARNING OuterException of type System.InvalidOperationException from Method = ValidateNoOverlappingLinks
3158 33F8 11/24 16:32:17.189 74 ExceptionPolicy.cs(171) WARNING Exception Message = Overlapping link regions.
3158 33F8 11/24 16:32:17.189 74 ExceptionPolicy.cs(171) WARNING Exception Stack = at System.Windows.Forms.LinkLabel.ValidateNoOverlappingLinks()
3158 33F8 11/24 16:32:17.189 74 ExceptionPolicy.cs(171) WARNING at System.Windows.Forms.LinkLabel.LinkCollection.Add(Link value)
3158 33F8 11/24 16:32:17.189 74 ExceptionPolicy.cs(171) WARNING at System.Windows.Forms.LinkLabel.LinkCollection.Add(Int32 start, Int32 length, Object linkData)
3158 33F8 11/24 16:32:17.189 74 ExceptionPolicy.cs(171) WARNING at Microsoft.Internal.CloudBackup.UI.DashBoardForm.DashboardControl.UpdateDashboardHeader()
3158 33F8 11/24 16:32:17.189 74 ExceptionPolicy.cs(171) WARNING at Microsoft.Internal.CloudBackup.UI.DashBoardForm.DashboardControl.BackgroundWorker_ProgressChanged(BackgroundThreadUserStateClass userState)
3158 33F8 11/24 16:32:17.189 74 ExceptionPolicy.cs(171) WARNING at System.ComponentModel.BackgroundWorker.OnProgressChanged(ProgressChangedEventArgs e)
3158 33F8 11/24 16:32:17.189 74 ExceptionPolicy.cs(171) WARNING InnerException = No-Inner-Exception
3158 33F8 11/24 16:32:17.220 09 EverettException.cpp(767) CRITICAL Exception Message = Overlapping link regions. of type System.InvalidOperationException, process will terminate after generating dump

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  1. SadiqhAhmed-MSFT 36,961 Reputation points Microsoft Employee
    2020-11-24T19:49:52.92+00:00

    @Rudi Pateluch Sorry for the painful experience!

    A very recent issue that I handled a week ago was resolved by downloading the latest version of MARS agent. I suggest you to download the MARS agent from this link - https://go.microsoft.com/fwLink/?LinkID=288905&clcid=0x0409 and see if that resolves the issue.

    Reference link - https://learn.microsoft.com/en-us/answers/questions/165264/trouble-upgrading-azure-recovery-services.html of a similar issue.

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