Sharepoint syncing issue

Mohammed Kasim 20 Reputation points
2024-06-28T11:52:42.8733333+00:00

We have been experiencing SharePoint syncing issues with our local sync folder for the past week. When users sync from the SharePoint library, it initially syncs to the local folder. However, they have to resync 2 or 3 times daily because the sync folder disappears from their PCs.

I have attempted the following troubleshooting steps:

Updated OneDrive

Reinstalled OneDrive

Reset OneDrive

Unlinked the PC and added it again

Cleared credentials from Credential Manager and added them again

Checked the file name character size, which appears to be normal.

Please help me to fix this issue

OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
963 questions
SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
10,249 questions
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2 answers

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  1. Yanli Jiang - MSFT 23,886 Reputation points Microsoft Vendor
    2024-07-01T06:38:40.2133333+00:00

    Hi @Mohammed Kasim ,

    Welcome to Q&A forum!

    It seems like you have tried several troubleshooting steps to fix the SharePoint syncing issue, but the sync folder still disappears from your PCs.

    Have you tried all the methods in Troubleshooting OneDrive for Business sync issues?

    Please try it and let me know the results, hope it helps.


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  2. Yanli Jiang - MSFT 23,886 Reputation points Microsoft Vendor
    2024-07-19T06:36:29.0733333+00:00

    Hi @Mohammed Kasim ,

    This issue is relatively complicated and I could not reproduce it.

    To help you better, we recommend you contact Microsoft directly.

    The support team over there has the correct escalation channel, they can involve more resource and investigate the behavior from back end as fast as possible. They also can check the behavior on your end remotely.


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