Contact Billing in regards to a refund of a subscription

Question

I am in a loop in the subscription management.

I cancelled my subscription, I retired and don't use it, have not used it for months. The bill hit my CC so I want a refund. I try to submit the refund request but it tells me "Expedited refund limit reached - Submit a support request to get a refund." If I submit a support request it only lets me do the expedited refund which once again tells me I reached a limit. " it is a vicious loop.
I cannot find where to contact someone.

HOW DO I CONTACT BILLING SUPPORT TO TAKE CARE OF THIS?

Answer 1

Hello @DrSpy ,

Thank you for taking time to post this issue in Microsoft Q&A forum.

You can contact Billing support team here: Visual Studio Subscription Support.

Scroll down => click "Account, Subscription and Billing Support" => select country/region

Have a nice day.

Sincerely,

Tianyu

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