Notifications not working for New Outlook App

Question

Hi,

I have a few users, including myself, who don't receive notification and sound when new email come in when using the New Outlook app. Is this s known issues? No issues when they toggle back to the old version

I have done the following to try and fix it:

• reinstalled the new app
• Checked all notification setting in the New Outlook app and in Windows
• Checked and done the below
  
• Turned on and off the notifications

Any suggestions would be great.

Thanks,

Brian

Answer 1

Hi @Brian Liu ,

May I know if you are not receiving banner notification for emails or calendar?

In new Outlook, go to Settings > click General > click Notifications and expand each section and share the screenshot with us.

Please expand the Notification section and ensure option 'Allow notifications to play sound' is turned on. Now, scroll down to the section Mail > for 'New email', select Desktop > play sound is on > same goes to for the sections 'Reactions and Mentions'.

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