Unable to access personnal Azure account

Question

I am unable to Access my azure subscription. Receiving an error message about contacting my support person.

This is a personnal account and I have no-one to contact. Some years ago I did some freelance work for a company that no longer exists and they gave me access to their subscription during that work and I believe they had unpaid bills with Microsoft.

Is there anyway of getting access again? All support channels seem to require me to be logged in which I can't do.

Answer 1

Hello Tom DS,

Thanks for your message.

You are getting this error message because the account is signing in to that company's tenant.

If it is a Microsoft account To solve this, open an incognito tab and try signing in freshly into your microsoft account using https://account.microsoft.com/account/manage-my-account

For error reference, See: "Your account has been locked. Contact your support person to unlock it, then try again." error when signing in to Microsoft 365

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

I was able to access my Tenant and Subscription by specifying it directly in the url.

https://portal.azure.com/{mytenant}.onmicrosoft.com