@Badry Nasr Saad Rashwan, Thanks for posting in Q&A. From your description, it seems the issue is with office 365 which we are not familiar. Here are some links I searched may help you.
https://serverfault.com/questions/638619/office-365-how-to-get-a-report-of-office-installs-per-user
https://redmondmag.com/articles/2019/06/11/policy-configurations-for-office-365.aspx
Note: non-Microsoft link, just for the reference.
However, if the issue still persists, you can ask in the following Microsoft 365 forum to get help.
Hope the above information can help you. Have a nice day!
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