Recover sole azure admin account

Question

I recently had to reset my Phone due to a Software issue and without being able to restore it from a backup, I now no longer have access to my security codes or push notifications for my Azure Entra account.

The account is one of 3 accounts on the Tenant and the only account with Administrator permissions. All three of these accounts have an active M365 licence running over the Tenant, which I am now no longer able to manage. I don't have an additional MFA method added to the account and am thus restricted from accesing the tenant at all.

I still have access to the mail account used for the Billing and am still logged into the account in question on a Teams Desktop client at home.

I don't have a payed support plan.

How can I regain access to my account or delete the tenant all together?

Answer 1

Hi Your try sending email azure-support@microsoft.com

or call support -United States: 1-800-642-7676

1. United Kingdom: 0800 026 03 30
2. India: 000800 4402000

Try if you can recover account suign below steps.

1. Go to the Azure portal sign-in page.
2. Click "Forgot password" or "Can't access your account".
3. Enter your username and follow the prompts.
4. Select "I forgot my password and my MFA device is lost or unavailable".
5. Follow the instructions to verify your identity and reset your password and MFA settings.

Please close this thread if it helps by accepting this as answer.

Answer 2

@Patrick

Thank you for posting this in Microsoft Q&A.

If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Let me know if you have any further questions.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.