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One of our users had their email name edited. The onedrive section in teams started to give a 404 error. One drive and teams works individually Please assist
A Microsoft file hosting and synchronization service.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Try clearing Teams cache, restarting the app, or signing out and back in. If issue persists, check OneDrive permissions and Teams group ownership.
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Hi @Abdullah Akojee
Does the Teams web client have the same problem?
After the user modifies the user information, OneDrive on Teams may become inaccessible. This problem may be caused by the information not being synchronized.
This problem will resolve itself after a while. If the problem persists for a long time, try clearing the Teams cache:
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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yes it also appears on the teams web portal iv tried clearing the cache as well as reset the app and there still seems to be no change.
Hi @Abdullah Akojee
I am checking the status of this case. Please let us know if you would like further assistance. Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread. Thank you for your understanding and patience!
Good day
Trust you well
iv tried all the options i still did not come right.
regards
Abdullah
Hi @Abdullah Akojee
According to our further investigation, most users encountered the problem of being unable to access OneDrive in Teams after changing their email display name and other information.
Please try to sign out Teams, close Teams, and then log in again.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Hi @Abdullah Akojee
I am checking the status of this case. Please let us know if you would like further assistance. Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread. Thank you for your understanding and patience!
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Have you tried clearing the Teams cache? That should work when you have this error:
https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache
For more troubleshooting info on 404 errors you can also try this link: https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/error-404-onedrive-sharepoint