Robert-2604 avatar image
0 Votes"
Robert-2604 asked VasilyBezruchkin-3112 commented

New Outlook ?? Won't support Outlook?

Let me get this straight.

The "NEW OUTLOOK" doesn't support outlook accounts for Rules? ARE YOU KIDDING ME?!?!

This is bizarre even for MS ! I am not even sure what to say about this. Stupid? Asinine? Crazy? Non-sensical? Anyone?


----side note - I can 't post without a tag ---- I tried "rules"..nope.... how about "outlook'...nope. Amazing

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I keep finding things that don't work in 'New Outlook'. Not being able to do rules is the first thing I've noticed.
I can't actually believe that Microsoft have released a 1990's email service with pre-beta functionality which is promoted as a reasonable alternative. Just bizarre!
I would love to go back to the 'non-new' office, but because it required me to move all of my imap accounts to MS exchange servers, I now can't get back to the set up I had before.
It my frustration coming across in my words?

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One more thing...The New Outlook looks beautiful, but it is too bad it isn't useable for me.

1 Vote 1 ·

Hi anonymous user-2604,
It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
By the way, in order to close this thread, please kindly mark helpful replies as answers. Thanks for your understanding and support.

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Completely agree, Robert.
I just tried switching over to see if Microsoft had fixed the problem, and no.
I agree that the new Outlook is visually more appealing, but not creating rules makes the new Outlook not useable.
Surely, after all this time, Microsoft would have fixed the problem.

1 Vote 1 ·

I switched to the new version of Outlook on my MAC and like others cannot set rules-totally absurd. But, what is infinitely worse is that Microsoft has take off the option to go back to the old version. I'm stuck and don't know what to do. I must say also that I liked the look and feel of the old version better. However, as long as I can use rules I would be fine. I'm not sure what to do. I've taught so many users Outlook in my career I'm not sure what to do but Rules are a key function that has to work for me to keep using Outlook. By the way, I do hate GMAIL so not sure what options I have.

1 Vote 1 ·

1 Answer

JeffYang-MSFT avatar image
1 Vote"
JeffYang-MSFT answered AshleyBailey-1018 published

Hi anonymous user-2604,

Welcome to Microsoft Q&A forum.

Thanks for your feedback and really sorry about the inconvenience the New Outlook for Mac brings to you.

As I know, for the New Outlook for Mac, the features it can currently support are indeed very limited. I tested about your issue and get the same prompt "rules are not supported for this account". I did some search about that and found that other New Outlook for Mac users also have similar feedbacks.

Personally, it is suggested for you to turn off the "New Outlook" switch to continue to use the old version of Outlook for Mac for now. Let's give "this new guy" a little more patience, and Microsoft is working hard on it to add more common features to the new version. You could get the update information about that from this official article: The new Outlook for Mac.

Also, if you have any feedback about "this new guy", you could follow the steps mentioned in "Reporting issues and providing feedback" of the official article above or post your idea to the User voice, Microsoft may notice it and add it in the later version.

Thanks for your understanding and support again. :)

If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Hi anonymous user-2604,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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Thanks for checking back in with me. I don't like the old Outlook and don't want to switch. I guess I will just check back periodically to see if MS is still adding features. I find it crazy to release something brand new and it doesn't work. Ph well. Again, thanks for checking in.

1 Vote 1 ·

It is completely asinine that rules are no longer supported. That is the ONLY reason I use Outlook. I don't use Outlook for task management, calendar management, etc. I use it to filter garbage out of my inbox. Another reason to switch to G-suite for everything!

1 Vote 1 ·

Hi anonymous user-2604,
All right, guess this: Outlook for Mac - Release notes for Beta Channel builds could be helpful to you to check the adding features periodically.
By the way, would you mind accepting my reply as an answer? Thanks for your support.

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