How do I escalate to open a support ticket for a Microsoft platform that doesn't work, so you get routed to Microsoft Learn

Question

The Microsoft Training Campaign does not work when a user list of domain users is uploaded via a CSV file. There is the option to upload users, the user list shows up as uploaded, but no emails or training campaigns are ever sent out. We've tried setting up three different campaigns with the same list of user. I filled out the form to get support, and instead of trying to fix broken functionality, was sent to learn.microsoft.com.