Cannot authenticate for training sandbox Azure environments

Question

Cannot authenticate for training sandbox Azure environments

David Muñoz 0

I am going through the training modules for the AZ-104 exam, I am using my work O365 account, until 2 days ago everything was working as intended, I could open the Azure sandboxes as part of the training material

2 days ago, after completing the puzzle to launch the Azure sandbox, I was prompted for MFA through the Microsoft authenticator app, I confirmed the 2 digit code but I started receiving an error on the Authenticator app also, it failed to sign me in.

Tried some troubleshooting steps and ended up reinstalling the authenticator app, now when I try to sign into the sandbox, I no longer get the MS Authenticator app prompt and cannot sign in, tried using alternate methods, but the app and app codes are the only available ones.

I know that this is an issue with the Office 365 tenant that is used for the exercises, it is advantus1 (dot) onmicrosoft (dot) com, but I have no way of resetting my authentication methods there

To be clear: I can use the app to sign into my work account without issues

Guessing I need a temporary pass or authentication methods reset in the learning environment

Please and thank you

This question is related to the following Learning Module

Anonymous

2024-08-03T02:43:23.8466667+00:00

Hi David Muñoz,

Thank you for reaching out to us on Microsoft Q&A forum.
We will look into this and get back to you soon.
Anonymous

2024-08-03T03:28:50.0733333+00:00

Hi David Muñoz,

Thank you for reaching out to us on the Microsoft Q&A forum.

We are sorry to hear that you are experiencing issues in accessing the sandbox. Please kindly follow the troubleshooting steps as mentioned below for the issue:

1: Sign-out from all the tabs in the current browser and clear the cache files and try login again with your learn id credentials. 2: Sign-out from current browser login and try to login from an incognito window/in-private window.

3: Switch to a different browser and try login again.

4: Login with a new personal email account into the learn path in a completely new browser and check.

Additional Information: https://learn.microsoft.com/en-us/training/support/faq?pivots=sandbox

If the information is helpful, please accept the answer by clicking the "Upvote" and "Accept Answer" on the post.

If you are still running into issues, kindly attach the screenshots for reference and please let us know in the comments. We are glad to help you.

Thank you.
Anonymous

2024-08-08T04:11:32.6233333+00:00

Hi David Muñoz ,

Just checking in to see if you had a chance to see the responses to your question.

Please don't hesitate to reach out to us if you have any further queries. I hope the information provided has been helpful to you! If so, please accept the answer by clicking the Accept Answer / Upvote on the post. We value your feedback, and it will help to assist others who might have a similar query. Thank you for your contribution in enhancing Microsoft Q&A!