Frequently asked questions

How much does the training cost?

Microsoft Learn training is completely free and available to anyone who has an interest to learn about Microsoft products.

What types of content is available on Microsoft Learn?

We provide role and product-focused documentation, hands-on training, and certifications to help you get the most from Microsoft products.

Do I need to create a profile to use Microsoft Learn?

No, profile creation is not required. Without a profile you can still access and consume all content.

The benefits of signing in are:

  • View personalized recommendations
  • Save bookmarks
  • Track progress on learning activities
  • Create and share collections of modules
  • Accrue points and achievements
  • Use free Azure resources and interactive sandboxes
  • Join challenges
  • Interact with Microsoft Learn Q&A community
  • Register for certification exams

What is a learning path?

Learning paths are collections of training modules that are organized around specific roles (like developer, architect, or system admin) or technologies (like Azure Web Apps, Power BI, or Xamarin.Forms). When you finish a learning path, you've gained a new understanding of different aspects of the technology or role you're studying. You also get an achievement trophy!

What is a module?

Modules are the building blocks of the Microsoft Learn training experience. Think of a module as a course that contains a collection of related units, such as videos, labs, and articles. When you finish a module, you've gained a new skill that relates to your role and target technology. You also get an achievement badge!

What is a unit?

A unit is a small chunk of information that's included in a training module. It might be learning content, an interactive activity, a quiz, or something else. Even if you have only a few minutes, you can learn something new and gain XP by finishing a unit.

What is a collection?

Collections allow you to easily curate and organize sets of content and share them with anyone. They can contain any type of content on the site - documentation, modules, learning paths, videos, etc. While collections do not appear in search results or in your public profile, anyone who has a collection's URL can access it.

What happened to bookmarks?

Bookmarks have been moved to a new "Favorites" collection. You can find your Favorites collection on the Collections tab in your profile. You can add new favorites by clicking the "Save" button on a content page, and selecting the "Favorites" collection from the list.

What languages is the training available in?

Our training product learning paths support the following languages. If one of the languages isn't yet available for a given module, it will be shown in English while we continue to localize.

  • Azure (17 languages): Japanese, Korean, Traditional Chinese, Simplified Chinese, Russian, German, Spanish, French, Italian, Brazilian Portuguese, Hungarian, Swedish, Czech, Dutch, Iberian Portuguese, Polish, Turkish

  • Dynamics (4 languages): Japanese, German, Spanish, French

  • PowerBI (23 languages): Japanese, Korean, Traditional Chinese, Simplified Chinese, Russian, German, Spanish, French, Italian, Brazilian Portuguese, Hungarian, Swedish, Czech, Dutch, Iberian Portuguese, Polish, Turkish, Danish, Greek, Slovak, Finnish, Thai, Norwegian

  • PowerApps, PowerAutomate (4 languages): Japanese, German, Spanish, French

  • SQL Server (10 languages): Japanese, Korean, Traditional Chinese, Simplified Chinese, Russian, German, Spanish, French, Italian, Brazilian Portuguese

  • Windows Developer (10 languages) Japanese, Korean, Traditional Chinese, Simplified Chinese, Russian, German, Spanish, French, Italian, Brazilian Portuguese

  • .Net (13 languages): Japanese, Korean, Traditional Chinese, Simplified Chinese, Russian, German, Spanish, French, Italian, Brazilian Portuguese, Czech, Polish, Turkish

  • Xamarin (13 languages): Japanese, Korean, Traditional Chinese, Simplified Chinese, Russian, German, Spanish, French, Italian, Brazilian Portuguese, Czech, Polish, Turkish

  • M365 (10 languages): Japanese, Korean, Traditional Chinese, Simplified Chinese, Russian, German, Spanish, French, Italian, Brazilian Portuguese

How can I access Microsoft Learn's accessibility conformance reports?

To find the accessibility conformance reports for Microsoft Learn:

  1. Go to: https://cloudblogs.microsoft.com/industry-blog/government/2018/09/11/accessibility-conformance-reports/
  2. Search for: DevRel – Doc sites and Open Publishing
  3. Download desired report, in desired language

Can I get a current list of what's available on the site?

Yes. The Microsoft Learn Catalog API provides a public web API to retrieve a list of the modules, learning paths, instructor-led courses, exams, and certifications, along with the URLs used to access each. We are continuing to expand out our API offerings to include all types of content on the site.

Where is my profile?

Sign in and access your profile page on Microsoft Learn. If you haven't ever created a Microsoft Learn profile, you will can sign in and create one.

Why do I need a profile?

Although profile creation is not required to access the content on the site, the benefits of signing in are:

  • View personalized recommendations
  • Save bookmarks
  • Track progress on learning activities
  • Create and share collections of modules
  • Accrue points and achievements
  • Use free Azure resources and interactive sandboxes
  • Join challenges
  • Interact with Microsoft Learn Q&A community
  • Register for certification exams

Can I carry my profile regardless of my employment status?

Yes, but only if your Microsoft Learn profile has a personal account linked to it. If only your work/school account is linked to your profile and your employment status changes, causing you to lose access to authenticate with the work/school account, you will lose access to your Microsoft Learn profile.

In order to carry profile with you regardless of your employment status, make sure to link your personal account to your profile. You can "Add account" on profile settings page.

You can have up to five school/work accounts and one personal account linked to your profile. You can use any linked account to sign in and access your profile.

What is XP?

XP or "eXperience points" measure your achievements in completing Microsoft Learn training content. You can view the amount of awarded XP next to the title of each learning path, module, and unit.

What are badges?

Badges are achievements that you earn when you finish a module. These awards appear on your profile, and you can share them through social media and other channels.

What are trophies?

Trophies are granted when you finish a learning path. They also appear on your Learn user profile, and you can share them through social media and other channels.

How do I edit my Microsoft Learn profile?

You can edit your profile on the Microsoft Learn profile settings page.

What information in my profile is publicly viewable?

When you create a Microsoft Learn profile, it is publicly accessible at the URL https://learn.microsoft.com/users/<your-username>. Your display name, achievements (including level, badges, and trophies), and activities are displayed. Any Collections you have created are also publicly viewable via its URL. You can hide your profile from public, by switching on Private Mode on the profile settings page.

Can I download a copy of all my user data?

Yes. You can do it in the "Download your data" section on the profile settings page.

How do I delete my user data?

If you want to delete all your user data in Microsoft Learn, it will be completely removed and not recoverable.

You can do it in "Delete your profile" section on the profile settings page. The deletion will delete all user data saved by Microsoft Learn platform (e.g. your learning history and achievement, Q&A contributions and activities, saved items and joined challenges, etc), but won't impact your Microsoft identity or certification data.

How do I change my password?

Microsoft Learn doesn't manage passwords for you. This is done using the standard Microsoft account (MSA or AAD) processes. If you need to change your Microsoft account password, see this guide.

Can I merge two profiles of mine into one?

Yes! Assume you have profile A and profile B, you are able to merge your completions and achievements of profile B into profile A by clicking "add account" on the profile settings page when signed into Profile A. After merging, only profile A will exist as both profiles learning history will be combined. The merging logic is as following:

  • Your learning history and achievements will be merged, with duplicates removed, from profile B into profile A.
  • Your Q&A contributions and activities will be merged, with duplicates removed, from profile B into profile A. Note that the data for who/what you are following on our Q&A platform won't be merged. Please make a note of who/what you are following on profile B, and manually re-follow after the merge is complete.
  • Your linked accounts will be merged from profile B into profile A. Note: if the limit of "up to five school or work accounts and one personal account" is exceeded during the merge process, your merge request will be cancelled. If this happens, you'll need to resolve this issue before trying again.
  • Your saved items and joined challenges will be merged, with duplicates removed, from profile B into profile A.
  • Private profile mode will be enabled if any of the two profiles has this setting turned on.
  • All other settings will remain unchanged in profile A and editable on profile settings page anytime.

Tip

For all Microsoft account support, see this page.

What are the Microsoft Learn sandboxes?

The Microsoft Learn sandboxes are free environments that you can use to explore Azure and other products through Microsoft Learn training modules.

Why do I need a sandbox?

Most of the Microsoft Learn training content involves exercise units where students create real things in Azure, such as virtual machines or Azure functions, to practice what they're learning. You use the sandbox to complete these lessons without a paid Azure subscription. Most of the lessons don't require you to install any local development tools. You can build apps that utilize Azure services right in the Microsoft Learn sandbox.

Do I need an Azure account to use a sandbox?

No. All you need is a Microsoft account to sign in with. If you don't have one, you can create one for free.

Can I use the sandbox if I already have an Azure subscription?

Yes! The sandbox works independently from your regular subscriptions. While you're practicing and learning with Microsoft Learn, you can use the sandbox. When you're ready to create real resources, you can use your Azure subscription.

How do I activate the sandbox?

The sandbox is available in every module that contains a hands-on Azure exercise. Each unit includes a prompt at the top of the page to indicate the sandbox status. It initially looks like this:

Activate Sandbox prompt that is displayed in each module

Selecting the Activate Sandbox button starts the activation process. If this is the first time you've activated a sandbox in Microsoft Learn, a second prompt asks you to accept the license terms. To accept the terms, you need to sign in with your Microsoft account, such as an Office 365 or Outlook.com account. If you don't have one, you can create one for free.

The system then creates a new sandbox for you. It takes a few minutes.

"Provisioning sandbox" loading screen

After the sandbox is activated, you'll see a prompt that says you have access to a sandbox.

"You now have access to a sandbox" notification

How long does activation take?

The system should create the sandbox in a few minutes. If it takes more than five minutes, or if you get an error, you can refresh the browser page to reconnect.

What happens when I activate a sandbox?

The first time you activate a sandbox and accept the terms, your Microsoft account is associated with a new Azure directory named Microsoft Learn Sandbox, and you're added to a special subscription named Concierge Subscription.

Each time you activate a sandbox, a single resource group is created for you. You can use it to create and manage all the resources (for example, virtual machines, storage accounts, and app services) that you need for a module.

Subscription drop-down menu with "Concierge Subscription" selected

Can I activate the sandbox on mobile?

No. The Microsoft Learn sandboxes are not available on mobile, you cannot activate or use the sandbox on mobile. Please use desktop for the best sandbox user experience.

Do I need to use the sandbox?

You can use your own subscription to go through the modules, but you'll have to pay for the resources that you create and remember to clean them up when you're finished to avoid being charged. In addition, Microsoft Learn won't be able to verify that you have completed the exercises, and you won't receive credit. We highly recommend that you use the sandbox environment.

How do I sign in to the sandbox when I use the Azure portal?

Any unit that uses the Azure portal will always have a link in the instructions to make sure you're in the sandbox. You should always use this link to open the portal, because it will put you in the right directory and subscription. When you're prompted for a username and password, be sure to use the same account that you used to activate the sandbox.

How can I tell if I'm in the sandbox when I use the Azure portal?

You can tell whether you're in the sandbox by looking at the directory listed under your name in the upper-right corner. It should say Microsoft Learn Sandbox.

"Microsoft Learn Sandbox" shown in the upper-right corner under your name

What if I'm not in the right subscription?

If you sign in to the portal and are in your own subscription (or you sign in to your subscription and end up in the sandbox), one of two things might be wrong. Either you have not activated the sandbox or your Azure settings put you in a default directory. You can change the directory by selecting the Directory and Subscription filter button on the toolbar along the top.

"Directory and Subscription filter" button on the toolbar

The button opens a drop-down list where you can select the correct directory. You can also change the Set your default directory setting to the directory that you work in most often.

Settings menu for "Directory + subscription," where you can select your default directory

When you activate the new sandbox, the old sandbox environment is destroyed, along with any resources created in it.

Can I activate multiple sandbox environments?

No. Each module gives you a new sandbox so you're always starting in a clean environment. The system detects when you move from one module to the next, and it prompts you to activate a new sandbox. The prompt looks like this:

Notification that a different sandbox is active, with a button to activate a new sandbox.

I'm seeing resource groups named [Sandbox resource group] in the instructions. What does that mean?

This means you haven't activated the sandbox for the current module. When you activate the sandbox environment, those placeholder items are replaced with the name of the resource group created for you.

How long does the sandbox stay around?

The sandbox environment created for a module is available for four consecutive hours to ensure that you can finish the module. The Microsoft Learn exercises are meant to be finished in one sitting, in an hour or less.

What happens when the sandbox times out?

If the sandbox times out while you're in the middle of the lesson, you will lose all work up to that point. You will have to reactivate the environment and go back to the beginning of the module to start over.

Can I use the sandbox from Visual Studio, VS Code, or my favorite Azure tool?

Yes, many of the modules available in Microsoft Learn work with developer tools such as Visual Studio. These tools will work fine if you sign in with the same account that you used to activate the sandbox. Keep in mind that the sandbox is meant to be used with the training content provided in the Microsoft Learn portal. We don't support any other use.

What are the limitations of the sandbox environment?

Limitations to how you can use the sandbox include:

  • You can create only certain resources (based on the module you're in).
  • The sandbox is limited to specific SKUs for some services.
  • You can use only specific regions (locations).

You also can't create resource groups. Instead, the sandbox provides a single resource group for you to work with.

Does resetting Azure Cloud Shell reset the sandbox too?

No, they're independent. Resetting Azure Cloud Shell through the power button in the upper-left corner of the window will reconnect you to the storage account and clear the history of your terminal session commands. All of your data and resources in the sandbox will remain.

Can I save my settings in the sandbox and come back later?

No. Your sandbox is temporary and available for only four hours.

How do I report problems I'm seeing with the sandbox?

Make sure to visit our Troubleshooting section for solutions to common issues. If you are still unable to resolve the problem, please "Report an Issue" to notify our team.

I'm having problems completing a learning path/module/unit. Where can I go to get help?

Make sure to visit our Troubleshooting section for solutions to common issues. If you are still unable to resolve the problem, please "Report an Issue" to notify our team.

I found an error with the content. Can I notify someone about it?

Please let our team know by reporting the issue.

What is the Microsoft Learn Educator Center?

The Microsoft Learn Educator Center is an extension of the Microsoft Learn platform which provides educators with access to professional development and technical skilling content, so educators are better prepared with the knowledge of best practices for using Microsoft’s products and services in their efforts to improve student-outcomes.

Are there getting started resources for using Microsoft Learn?

Yes, Navigate Microsoft Learn for Educators and School Leaders module will give you the essentials for using Microsoft Learn and provide a gateway to exciting professional development content for educator tools.

How do I find educator training content on Learn?

To browse all content, go to the Browse all page.

To help you find the content you need, filter for educator-centric content by selecting your role as "K-12 Educator," "Higher-ed Educator," "School Leader," or "Parent & Guardian" under the “Role” filter.

Tip

You can also find content curated around specific professional development topics and products in the Learn Educator Center

I was a Microsoft Educator Center (MEC) user, but I don’t see all my MEC training history in my Learn profile. Why?

To ensure that your learning history and achievements are moved over, you will need to link your MEC and Learn profiles and accept permissions to share your profile with Learn.

To do so:

  1. Sign in to Microsoft Learn using the exact same login credentials that you used to sign in to MEC.
  2. If you do not yet have a Learn profile, you will need to create one first by following the dialogue and completing the required information.
  3. After sign in or profile completion, a pop-up modal will appear. Agree to permissions to share your profile and select Migrate data to Learn.
  4. You should now see your achievements in your Learn profile Achievements tab as well is in your Transcript.
  5. Continue learning. We hope you enjoy the new experience!

If you previously consented on MEC, and linked your Learn account, there should be no further action needed and your achievements should already be in your Learn profile.