Google Family Link to full managed devices

Question

Google Family Link to full managed devices

Pavel yannara Mirochnitchenko 13,341 MVP

Is it possible somehow to utilize Google Family link on a client ("child") device which is also managed by Intune as fully managed device? A "parent" is able to use Family link on Intune managed device, but not a "child". I can't find any application control settings for Google Family Link, so there are no existing policies for it.

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Answer 1

Crystal-MSFT 53,991 Microsoft External Staff

@Pavel yannara Mirochnitchenko, Thanks for posting in Q&A. Based on my researching, I didn't find any link describe this.

Based on my researching, I find it has parent account and child account in Google Family Link. If we login the parent account on the child device, will it able to use the app?

If yes, I think it can be that something which needs by child account has been controlled by Intune which block it. This needs both Google Family Link support and Intune Product support to look into to see if a fix can be found.

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Pavel yannara Mirochnitchenko 13,341 Reputation points MVP

2024-08-07T13:43:23.6566667+00:00

Here is a similar topic about this, https://www.reddit.com/r/Intune/comments/kv1fgr/cant_add_a_google_account_on_intune_android_fully/?rdt=34980
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2024-08-08T02:45:07.4766667+00:00

Hello @Pavel yannara Mirochnitchenko,, Thanks for the reply. In the link, it seems the Google account is failed to add. For your parent device, it is able to add the google account, right? For the child device, it is failed. It seems the issue is only with the child device with child account. I think this needs to analyze the app related logs to find which is blocked. You can open case to see if more information can be provided.
Pavel yannara Mirochnitchenko 13,341 Reputation points MVP

2024-08-08T13:56:45.8166667+00:00

@Crystal-MSFT the situation is changed a little bit from the last time I tested it. I can add google accounts to both parent and child devices, but child device last phaze of finalizing the linking gets stuck. Family Link Allowing supervision - > "Allow" clicking doesn't do anything. So, adding google accounts is not the issue here.
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2024-08-09T05:25:54.2066667+00:00

Hello @Pavel yannara Mirochnitchenko,, Thanks for the reply. Research and find one link may help. You can try the method to see if it can work.

https://support.google.com/mail/thread/69864822/family-link-stuck-in-something-went-wrong-loop?hl=en

Note: non-Microsoft link, just for the reference.
Pavel yannara Mirochnitchenko 13,341 Reputation points MVP

2024-08-13T10:23:21.48+00:00

Thanks, I will try this at some point. Now I did reset same phone and using it as consumer, without Intune management. Without Intune, Google Family link worked right away, @Crystal-MSFT
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2024-08-14T01:44:30.7766667+00:00

Hello @Pavel yannara Mirochnitchenko, Thanks for the reply. From your test, I notice the issue only occurs after the device enrolled into Intune. I don't find more information after researching. You can open case to see if you can get any more finding after analyzing logs.

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Google Family Link to full managed devices

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