Azure account issue

Question

Hi Azure community,

I created an account and after some trouble with adding my phone number (I've been having this issue lately with openai, ticketmaster, etc. they detect my cell number as a VOIP number) I logged in.

After logging in, from the left menu, I clicked on Microsoft Entra ID and got an error: "Interaction Required" with below details:

I apprectiate any help to get this setup.

{
  "sessionId": "2bcf4033bfd54728847852fd55d3455e",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 314b04a8-36b3-447d-8b5a-f81054f9e500 Correlation ID: 1dafa389-25f3-4ee6-813e-a6583b199af8 Timestamp: 2024-08-06 12:25:43Z",
      "clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6",
      "scopes": [
        "a57aca87-cbc0-4f3c-8b9e-dc095fdc8978/.default"
      ]
    }
  ]
}

Answer 1

Hi @Milo Rastgoo

Thank you for reaching us!

Based on the error message, guest user access is restricted in the External collaboration settings, or you are using a free version of Entra ID.

The free version of Microsoft Entra ID comes bundled with subscriptions to commercial online services like Azure, Dynamics 365, Intune, Power Platform, among others.

Therefore, you may opt for one of the above-mentioned subscriptions, or you may require P1 or P2.
subscription: https://www.microsoft.com/en-us/security/business/identity-access/microsoft-entra-id#:%7E:text=The%20free%20edition%20of%20Microsoft,%2C%20Power%20Platform%2C%20and%20others.

For more information, please refer to the below post which is similar to your issue.
https://learn.microsoft.com/en-us/answers/questions/1352059/azure-portal-keeps-throwing-aadsts16000-errors

I hope this information is helpful. Please let us know if you have any further queries.

Thanks,

Akhilesh.

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