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My wife's hotmail account is locked and her backup e-mail has been closed.

Rick Meloni 0 Reputation points
2024-08-06T17:14:31.7566667+00:00

My wife's hotmail account is locked and her backup yahoo account to get a code is closed. She answered all your questions to the best of her ability, but you still are denying her access. She has a lot of precious saved e-mails, please inform me on how to help her.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. SokiGuo-MSFT 27,816 Reputation points Microsoft Vendor
    2024-08-07T02:03:38.66+00:00

    Hi @Rick Meloni

    Welcome to our forum!

    Looks like the issue is more related to your account, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. It's suggested that you could post your case in dedicated forum for Hotmail for more professional advice.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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