Reset phone Number on Mictosoft account

Question

it is possible to get rid this page? I changed my phone number few days ago and already updated in my microsoft security info account with newer phone number, but when I try to logging to another apps like microsoft teams, this page kept asking to verifiy using my old phone number.
anyone can help?

Answer 1

Hi @Zulfan Hakim

If you no longer have access to the phone number or email address, or you need to add another way to sign in, select I don't have any of these when trying to sign in and follow the prompts.

In addition, if you want to cancel phone verification and SMS verification:

1.Sign in to the Microsoft Entra admin center as at least an Authentication Policy Administrator.

2.Browse to Protection > Authentication methods > Policies.

3.From the list of available authentication methods, select SMS.

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