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Recently I had an issue where my previous Microsoft Visual C++ 2015-2022 Redistributable (x64) wasn't working and I was unable to delete it. I have now solved this issue, however when trying to reinstall Microsoft Visual C++ 2015-2022 Redistributable (x64) using the Visual studio installer it fails. It says that I need to restart and try again however when I do the same error message pops up. My first thought is that it detects something with the old Microsoft Visual C++ 2015-2022 Redistributable (x64). But the program I used (Revo uninstaller) Got rid of all the previous files and everything to do the corrupted one. If anyone has had issues like this or knows the solution, please let me know. Thanks. Visual installer error.png
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Hello @Asher Yost ,
Please try to search and open Services in Windows Search box, scroll down, find Windows Installer, make sure that it’s running(double click it > Start). Run the setup file as administrator to continue installing.
Not very sure if you want to install VS or just the Microsoft Visual C++ 2015-2022 Redistributable package. If you just want to install the Microsoft Visual C++ 2015-2022 Redistributable package, you can try to directly download and install it from here: Latest Microsoft Visual C++ Redistributable Version.
About the old packages that you installed/uninstalled, you can use troubleshooter tool to check and confirm ↓
Download and run troubleshooter, select Uninstalling, search and check, in the list. If you find following things then it means old versions are not uninstalled completely.
Microsoft Visual C++ xxxx Xxx Additional Runtime – xx.xx.xxxxx
Microsoft Visual C++ xxxx Xxx Debug Runtime – xx.xx.xxxxx
Microsoft Visual C++ xxxx Xxx Minimum Runtime – xx.xx.xxxxx
You can try to uninstall them by using troubleshooter tool.
Besides, please try to update Windows OS, make sure that there’s no upgrade error. Run CMD as admin, run DISM.exe /Online /Cleanup-image /Restorehealth and sfc /scannow commands to fix any missing/corrupted system files.
Please feel free to let us know the results:)
Best Regards,
Tianyu
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Hello [@](/users/na/?userid=b4478010-0c48-4396-85a6-aa6574af2752)I have tried all of the solutions above, but none of them worked. Because I am on windows 11 the troubleshooter was not very effective, I ran CMD and the commands, restarted, tried again and it did not work. [MV error.png](/api/attachments/f50254ab-8129-43ea-b28d-b583d355a8e4?platform=QnA) this is what happens when I try to install. Knowing this information is there another solution that could fix my issue? Thanks.
Hi @Asher Yost,
It seems that the screenshot you shared didn't display correctly. Could you share it with us again to check?
From your description, it seems that you have tried to manually install the Visual C++ Redistributable packages but the same error("the windows installer service is unavailable. please restart your system and try again") appeared?
I noticed that you were using "Revo uninstaller". Can you confirm that no system files were removed, maybe by mistake, as the error message looks to be more related to Windows Installer Service(Windows OS related).
Hello @Tianyu Sun-MSFT thank you for getting back to me on my issue. Sorry that last screen shot was uploaded wrong. MV error.png is the image I tried to upload earlier. Regarding the Revo uninstaller, I cannot confirm that no system files were removed. However There is a backup of what was deleted and to me it seems like no system files were removed but I am not sure. Revo Uninstaller backup.png is what I am presented with when I look at the files for the Microsoft Visual C++ 2015-2022 Redistributable (x64) delete. Is there a different way to see issues with the Windows OS? (I cannot use troubleshooters because im on windows 11) Thanks.
Hello @Asher Yost ,
No problem :)
I am also using Win11, and yes, the troubleshooter tool still works on Windows 11, see following screenshot. Is there any special limitation on your machine maybe? If no special limitation, I would still suggest you try it. If you get any errors when you are using troubleshooter tool, please let us know.
Thanks for sharing the screenshots again. I see two errors currently, one is about VC++ Redistributable package(0x80070652, another installation is already in progress), the other is about VS Installer(The Windows Installer Service is unavailable). May I confirm if these two errors both persist or one of them maybe have been fixed and disappear?
Both the errors indicate that the installation may be partly finished but fail to continue installing. Stop the installation(reboot your machine), clean the installed files(use troubleshooter tool) and reinstall the package(download and install it separately) should be the correct method.
Regards,
Tianyu
Hello @Tianyu Sun-MSFT
Thank you for clearing up the windows 11 not able to use troubleshooter confusion I had. I was under the impression it didn't work right due to the website saying it was for windows 10 and below.
I do not think that there are and special limitations to my computer, Intel I-7, 800Gb of storage remaining, 31Gb of ram that are usable. Both of the issues that you mentioned still persist. I have restarted my system a few times, used the trouble shooter, and tried reinstalling Microsoft Visual C++ 2015-2022 Redistributable (x64) a few times as well. Unfortunately this did not work.
I went into Revo uninstaller and recovered the Microsoft Visual C++ 2015-2022 Redistributable (x64). When using the troubleshooter it seems to work right, however the Microsoft Visual C++ 2015-2022 Redistributable (x64) did not appear. This had happened before with the troubleshooter before is used Revo uninstaller to get rid of it. Troubleshooter C++ not there.png assuming it follows alphabetical format, the Microsoft Visual C++ 2015-2022 Redistributable (x64) is not there. I used the not there option and when I typrd in the product number it said it could not be found. It could be the "Name not available" however I am worried that could be important to my computer and I cant bring myself to try and delete it. C++.png Is the error I get when trying to delete the Microsoft Visual C++ 2015-2022 Redistributable (x64) incase you see something that could solve the issue. I had gotten around all of this with using the Revo uninstaller, but it could be that I need to uninstall it some other way to in turn download it. Due to my Pc being only about a month old now, should I try to contact the manufacturers of the Pc and see if they have further insight to my issue due to them being the ones to install Microsoft Visual C++ 2015-2022 Redistributable (x64)? Thanks.
Hello @Asher Yost ,
Both of the issues that you mentioned still persist.
About the "another installation is already in progress" error, I think you can check if any Windows SDK(Windows Software Development Kit) related process is running in the background(by using Windows Task Manager).
Also check other running Windows process, probably one of them blocks the installation.
If you can find them/it in the Windows Task Manager, try to end them/it and reinstall the package.
I have checked the picture that you shared above, looks like the Redistributable packages have been removed, so that the troubleshooter tool didn’t detect them. I believe that the installation can continue, it’s just that another installation blocks it. Try to check the Windows Task Manager and end some related processes, see if this works.
Regards,
Tianyu