Purview Account fails to provision

Question

I have been using this account since 10/2023. I have recently added SQL Servers to the Data Map and have successfully scanned them. I have been having issues with the portal for the past couple of months and now the account won't provision. It was working fine one day then not the next day.

Maybe it is related to the new portal but I am not sure. Even when I have had problems with the portals the account still provisioned.

I made a change recently to add myself to the root collection permissions but I can't even get back into that because the account won't provision.

Any ideas? Thanks

Answer 1

@Hannah Melton

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer .

Ask: I have been using this account since 10/2023. I have recently added SQL Servers to the Data Map and have successfully scanned them. I have been having issues with the portal for the past couple of months and now the account won't provision. It was working fine one day then not the next day.

Maybe it is related to the new portal but I am not sure. Even when I have had problems with the portals the account still provisioned.

I made a change recently to add myself to the root collection permissions but I can't even get back into that because the account won't provision.

Solution: I received the following response from Microsoft:

I received an update from the Product Group regarding the issue we discussed. It appears that the problem is linked to a failure in the CreateOrUpdate scan process. We have contacted the Scan DRI to investigate further using the Correlation Id: d1ab1f97-ac55-45a5-bbc2-452e1be07ea3. The Scan team has now confirmed that this issue was due to an ADF outage, which has since been resolved.

I have communicated with the Product Group, and they have initiated a Geneva action to switch to the provisioning state in order to update the Purview Accounts. Everything should be functioning properly now.

If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

If you have any other questions, please let me know. Thank you again for your time and patience throughout this issue.

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