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If you have a user admin or password admin account you can use that to reset it. Or if there is someone else with a Global Admin account in your tenant, that person can reset it. https://learn.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-users-reset-password-azure-portal
Otherwise you can send me an email at and I can open a free support case for you.
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Hi,
I have the same problem, how can i open a service request. ?
I called microsoft , held on the phone for 30 minutes, and 1 minute after getting connected to an operator the call dropped.
Julian
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I've the same problem. Activated the two factor Authenticator app but the device got resetted and I'm the only admin in this Azure AD instance :(
Any advice would be great.
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I am the only admin and I lost my phone so I lost Microsoft Authenticator as well and now I'm not able to login to my Azure account.
Please advise.